PM Front Desk Agent
2 weeks ago
The Embassy Suites by Hilton Richmond is seeking a PT or FT evening Front Desk Agent
Primary hours would be from 3pm-11pm and must have weekend availability.
Starting at $15/hr
Hilton travel benefits
Full time employees are eligible for insurance benefits and PTO after 90 days.
DUTIES AND RESPONSIBILITIES:
· Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace.
· Greet every guest with a smile and maintain eye contact.
· Must be courteous and gracious, maintaining a professional demeanor at all times.
· Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.
· Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.
· Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift.
· Take, confirm or change reservations as needed within guidelines established by the property management.
· Take ownership of all service issues brought to your attention by guests.
JB.0.00.LN-
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