CLIENT CARE COORDINATOR

4 weeks ago

Rockford IL USA, United States Perryville Pet Hospital Full time
Perryville Pet Hospital -

PRIOR WORK EXPERIENCE IN VET CLINIC PREFERRED. 


Client Care Coordinator Job Summary


We are looking for a friendly and welcoming Client Care Coordinator to join our team  The Client Care Coordinator greets clients, providing the first and last impression of each client’s visit to our hospital. Client Care Coordinators are responsible for client, communication and always providing excellent client service. Client Care Coordinators perform clerical duties related to veterinary care and treatment, process invoices and payments, direct incoming phone calls, and provide miscellaneous support to the veterinary team.


Client Care Coordinator Duties and Responsibilities


·         Filing of charts and pulling charts for next day appointments


·         Answers telephone and assist clients on the phone


·         Maintain cleanliness of the reception area


·         Maintain cleanliness and organize exam rooms (when needed)


·         Dust and/or clean counter tops, shelves with specified disinfectant/cleaner; opening and closing


·         Interacting with clients and coordinating communication between doctors, assistants, and the clients.


·         Provide top-notch customer service.


·         Being attentive to client and pet needs.


·         Identify and work compassionately with clients in various emotional states.


·         Work patiently with distressed, frustrated, or disgruntled clients.


·         Answer and triage phone calls from clients.


·         Schedule appointments and schedule procedures.


·         Check-in clients.


·         Monitor client flow from check-in to discharge.


·         Monitor schedule and flow.


·         Client call backs.


·         Managing record requests between other hospitals and specialty practices.


·         Fill prescriptions.


·         Discharge patients.


·         Client education.


Client Care Coordinator Requirements and Qualifications


·  Demonstrate knowledge of general office practices and procedures, receptionist and telephone techniques; Perform clerical work with speed and accuracy, use a multiple line telephone system, handle cash and other forms of payment.


·         Knowledge of veterinary clinic procedures and terminologies


·         Physical fitness to carryout physical activities.


·         Communicate in a clear, concise, understandable manner; Basic computer skills, including ability to learn veterinary management software.


·         Passionate about animals.


·         Ability to relate with customers in a friendly and professional manner.


·         Excellent phone etiquette.


·         Good temperament to withstand bad behavior from some animals.


·         Ability to exercise patience with clients.


·         Exceptional organizational skills to keep work environment tidy and comfortable, as well as to perform assignments efficiently.


 


 


 


 

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