HOSPITAL SERVICES COORDINATOR I

1 month ago

San Antonio TX USA, United States TEXAS ORGAN SHARING ALLIANCE Full time
Job Details

Level
Undisclosed

Job Location
Central Region - San Antonio, TX

Remote Type
N/A

Position Type
Full Time

Education Level
4 Year Degree

Salary Range
Undisclosed

Travel Percentage
Undisclosed

Job Shift
Day

Job Category
Undisclosed

Texas Organ Sharing Alliance (TOSA), founded in 1975, is one of 57 federally-designated Organ Procurement Organizations (OPOs) in the United States. TOSA is committed to a mission of saving lives through the power of organ donation by providing organ donation and recovery services to Central and South Texans wishing to donate, and to those waiting for a life-saving organ transplant. Recognized as a Top Workplace in San Antonio since 2014. TOSA has staff members in Austin, San Antonio, and McAllen.

JOB SUMMARY: The Hospital Services Coordinator (HSC) I serves as a liaison between Texas Organ Sharing Alliance (TOSA) and partner hospitals to develop a donation infrastructure, create donation awareness, marketing, visibility, and relationship building. The HSC I will ensure compliance of policies, regulations, and hospital agreements.

WORK SCHEDULE: This is a full-time exempt position. Normal office hours are 8 a.m. to 5 p.m., Monday through Friday. The employee may occasionally have to work evenings or weekends as needed.

KEY FUNCTIONS AND DUTIES:
  • Perform hospital rounds to meet unit leads on donation cases.
  • Referral and donor review and feedback, both face-to-face and via email as appropriate.
  • Variance documentation and follow-up as appropriate.
  • Constructive follow-up on physician-related variances under direction or with assistance from preceptor/mentor.
  • Lead donor debriefing and follow-up for continuous improvement.
  • Data reporting to hospitals for continuous improvement.
  • Study and implement process improvement opportunities by way of data collection and analysis.
  • Conduct 1-hour organ , tissue and eye in-services, non-clinical related Best Practice lectures, and unit-specific in-services.
  • Communicate regularly with hospital liaisons and leadership.
  • Initiate access requests & maintain hospital access (badge/EMR) for TOSA employees.
  • Assist with planning and implementation of donation awareness programs/events, including donor memorials.
  • Assist performance improvement committees or hospital champions with hospital donation campaigns.
  • Understand, maintain, and facilitate the implementation of assigned hospital agreements, profiles, and plans per TOSA policy and procedure.
  • Attend and participate in all required departmental and organizational meetings.
  • Participate in Human Centered Design and/or problem solving process improvement activities.
  • Document interactions timely and accurately within the OPO's database.

Requirements

REQUIREMENTS :
  • Minimum of 1 to 2 years prior relevant work experience;
  • 4-year degree in marketing, nursing, life science, public relations, journalism, education or related fields preferred;
  • Ability to perform operational planning and focused strategy development to achieve organizational objectives;
  • Strong communication (written and verbal), interpersonal, and conflict resolution skills; must be able to function well under potentially stressful circumstances due to the nature of the interactions required;
  • Working knowledge of or ability to learn basic computer skills and electronic medical records;
  • Experience with and ability to learn and apply problem-solving tools/methodologies;
  • Valid driver license and proof of insurability for auto insurance, as some travel is required on a moderate to frequent basis (by personal or company vehicle, and/or commercial aircraft);
  • Physical requirements include ability to lift at least 50lbs.

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