Manager, Salesforce Technical Lead

Work. Serve. Thrive.

Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.

Feeding America is the nation's largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.

Learn more about Feeding Americahere.

This position is based out of Feeding America's Chicago office location. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day "work anywhere" program during the course of each calendar year that can be combined with PTO and/or holidays.

The Opportunity

The Salesforce Technical Lead will provide day-to-day technical oversight for all development, operational, and initiative activities within the Marketing Systems landscape (including all Salesforce instances). This position will coordinate Salesforce technical development and be heavily involved in maintaining Salesforce application instances and all Marketing Systems solutions. The Manager, Salesforce Technical Lead will serve in three primary functions: 1 - Act as people manager for the Salesforce Developer and admin team, 2 - Provide technical guidance to the entire marketing Systems team, along with vendor support engineers, and 3 - Contribute to technical architecture strategy, along with implementation and maintenance of Salesforce tool(s) at Feeding America.

Compensation

Here at FeedingAmerica national organization,equity is central to our mission andis an integral part of our compensation policies and structures. Historically, systemic racism and sexism in all aspects of our society, including compensation practices, has led to pay inequities that negatively impact people of color, women, and especially women of color. These practices include basing salary offers on previous compensation and negotiating salary offers. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. The salary range listed below represents the starting to mid-point salaries for positions and comparable roles at this level at our organization and candidates should expect to be offered a salary near the starting point of the range that is listed on the job posting. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.

Salary Range: $109,000 to $114,000 Based on Experience

Responsibilities:

Team Management
1. Manage team tasks and responsibilities, including prioritizing and assigning technical work.
2. Coach, mentor, and provide day-to-day direction for team Salesforce developers and admins.
3. Oversee both operational and project-based activities, ensuring timely execution of projects and tasks.
4. Listen to team feedback and escalate risks / issues when appropriate.
5. Train and mentor team members to ensure effective customer service and exceptional service delivery.
6. Work with partnering teams, decision makers, and internal & external stakeholders to define business requirements and systems goals.
7. Create an environment of collaboration, knowledge sharing, and excellence.

Salesforce Development and Technical Leadership:
8. Participate in all aspects of Salesforce releases, including feature review and impact analysis, planning, designing, building, testing, deploying, supporting, and documenting.
9. Lead Salesforce development team in developing solutions through collaboration and discussion with the Marketing Systems IT team and relevant business partners.
10. In conjunction with the technical team, internal staff, and external partners, design, develop and maintain business-specific functions within Feeding America's Salesforce Orgs, in alignment with long-term organizational needs. Where required, develop Salesforce platform modules, dashboards, interfaces, and database functions, including Apex coding.
11. Assist Salesforce administrators with the configuration and support of Salesforce Orgs, as well as related Salesforce applications.
12. Troubleshoot issues, provide recommendations, and oversee solution implementation in the areas of data integrity standards, data quality and overall Salesforce system usage.
13. Collaborate with teammates tasked with system testing and validation processes, including UAT and Quality Assurance, in Salesforce and integrated systems.

Software Engineering
14. Lead collaboration with end-users, business partners, programmers, analysts, and designers in the development and initiation of new software programs and applications.
15. Identify operational areas for improvement and implement best practices for software development, including Saleforce-specific best practices.
16. Partner with and mentor programmers, analysts, software engineers, and project and program managers to implement effective project methodology based on the size and scope of the effort.
17. Interact with directors, managers, clients, vendors, and agencies to field queries and questions, and respond in a timely manner to promptly resolve problems, emergencies or general inquiries.

Customer Management

18. Liaise with business partners, providing technical team guidance on development activities based on requirements from the business.

19. Act as primary point of contact for IT Marketing Systems team for technical issues, questions, design, and guidance required for Feeding America Salesforce systems.

20. Articulate business requirements from end users & business partners into technical design; Discuss design options with customers, with a focus on balancing user needs with system parameters or limitations.

• 8+ years equivalent work experience, including 3+ years' experience in a supervisory or team lead role.
• Technical expertise as a Salesforce developer:
  • Clear understanding of declarative tools available within Salesforce - validation rules, approval processes, and workflows.
  • Well versed in Profiles, Permission Sets and Role Hierarchy.
  • Experienced with Visualforce (Page, Component & Controllers), Apex Triggers, Batch Apex and Apex Classes.
• Applied experience with Apex, Java, HTML, XML, CSS, Javascript.
• Proficient understanding of business tools and platforms (working familiarity with SharePoint, Informatica, Tableau, and NetSuite a Plus).
• Extensive hands-on software troubleshooting experience.
• Experience with complex Salesforce implementations and integrations.
• Experience working both independently and in a team-oriented, collaborative environment is essential.
• Direct client or customer facing experience.

• Salesforce Developer and/or Architect Certification(s).
• Familiarity with Salesforce NGO Connect (NGOC), NPSP, or Nonprofit Cloud.
• Experience managing SDLC, including Waterfall and Agile methodologies.
• Experience with software development tools, such as Azure DevOps, GitHub, and/or Jira.
• Experience with EveryAction.
• Understanding of nonprofit organizations.
• Experience leading technical teams.

Foundational Requirements:

• Mission Focused- Demonstrates a commitment to Feeding America's mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.
• Embraces Equity, Diversity and Inclusion- Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work. Committed to continuous personal EDI development.

Required Leadership Competencies:

• Communicates Effectively: Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings. Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups. Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.
• Collaborates Internally and Externally: Forms and sustains effective working relationships that accelerate goal achievement by reaching out to and engaging people from other functions or from outside the organization. Coordinates projects and plans with others within and outside of own area to ensure the work goes smoothly. Pursues networking opportunities and encourages others to form new relationships that benefit all parties. Handles conflict directly and adeptly, respecting all points of view, and resolves issues to create a united path forward.
• Leverages Functional Expertise: Uses advanced functional knowledge to shape decisions and plans. Takes initiative to stay current and apply knowledge of own field, including to improve processes, practices, and policies. Regularly offers to share functional expertise with others to help them succeed.
• Manages for Results / Delegates Effectively: Holds self and others accountable for meeting measurable goals and performance expectations. Identifies multiple ways to achieve results, takes decisive action, and brings projects to completion in the timeline expected. Establishes regular status checks to maintain and report progress toward goals. Provides helpful, supportive feedback to others. Engages those closest to a situation to make decisions or recommendations.
• Coaches and Develops Talent and Teams: Coaches and mentors direct reports and/or more junior employees, sharing knowledge and expertise. Provides specific, behavioral feedback to direct reports and others throughout the year so they know what to keep doing and how they can improve. Discusses with direct reports their career and development interests and helps those interested in career growth to create development plans. Supports recruiting, performance, development, and compensation decisions for direct reports.