TRIAGE NURSE RN

3 weeks ago

Minneapolis MN USA, United States Twin Cities Orthopedics Full time
The Triage Nurse provides healthcare information, education, recommendations, and general nursing care to obstetric, infertility, & gynecologic patients in the clinic setting. Interacts with patients, physicians, nurse practitioners, clinic staff, & non-Haugen clinic personnel by phone, email, fax, and in person.

This is a full-time position working M-F from 8:15 am - 4:45 pm out of our Edina location.

Haugen OB/GYN is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

* Triage incoming calls, route calls to providers per protocols or as deemed appropriate
* Review and communicate provider responses with patients
* Route results to providers per protocol
* Review and communicate with patients on labs and other tests per protocols and/or provider responses
* Manage prescription refills, prior authorizations
* Assist OB patients with MAC/Perinatology appointments as needed
* Interact with Home Healthcare, Out-patient hospital services, other non-OGA healthcare providers/clinics per provider orders
* Provide general resource information for providers and other clinic departments as requested
* Documentation of all patient interactions/calls
* Any and all other duties as assigned

Education and Experience Requirements:

* RN: Diploma graduate from an accredited school of nursing; Bachelor's Degree (BSN) or Associate's Degree (ADN) in nursing from an accredited college; current or pending reciprocity, Minnesota State Board of Nursing license.
* Previous OB and/or GYN experience required
* Obstetrical assessment knowledge and experience required
* Nursing triage experience preferred
* Gynecological assessment knowledge preferred

Essential Requirements:

Ability to:

* Comply with company policies, procedures, practices and business ethics guidelines.
* Complete job required training.
* Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
* Demonstrate prompt and reliable attendance
* Work in the clinic, office or surgery center during business hours
* Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
* Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
* Communicate and interact in a respectful and professional manner
* Prioritize workload while being flexible to meet the expectations of the daily operations
* Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
* Understand and execute a variety of instructions
* Effectively operate equipment and communicate on and operate the phone system
* Work independently with minimal supervision
* Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

* Integrity - Do the right thing and take responsibility for what you do and say
* Service - Consistently contribute to deliver an exceptional experience
* Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
* Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
* Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

* Clinic/office setting

Notes

* Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
* This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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