CARE COORDINATOR III- VARIOUS NIGHT 8PM-6:30AM, WEEKENDS/HOLIDAYS REQUIRED
2 months ago
Job Responsibilities
* Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
* Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
* Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
* Reads, reviews, and interprets multiple documents requesting services.
* Interact with client facility staff over the telephone to intake calls.
* Maintains multiple databases pertinent to their service line.
* Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
* Accurately searches and inputs patient information into client Electronic Health Records (EHR).
* Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
* Notifies management of problems, concerns, and compliments received in real time.
* Generates performance reports using computer software.
* May perform additional duties as assigned
Additional Requirements
Certification - N/ALicensure - N/AExperience - 2 years of experience with call center, customer service or related professionEducation - High School diploma or equivalent
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