Client Relationship Associate Director, Connected Devices PM

3 weeks ago

Durham NC, United States IQVIA Full time

Summary:Connected Devices is one of the most dynamic and interesting areas within the Clinical Research industry. The identification, strategy and management of various devices and their data ingestion modalities in order to meet the endpoint goals of our customers is ever challenging and exciting.  This highly visible business unit is closely connected to other trial delivery teams within IQVIA.  We work closely with technology partners and our sponsor partners to help speed therapies to market in a global network. We seek highly motivated and accountable people looking for opportunities to impact the business and be part of the solution. At IQVIA, we look at individuals with a focus on continuous learning and career development.Purpose:To assist the department Director in developing department strategy and team building; to ensure a high standard of service to clients and develop strategies in alignment with departmental objectives; to manage key client relationships; to manage; to serve as an expert in aligning, managing and enhancing client relationship(s) while maintaining an overview of client portfolio from an operational and financial perspective. To communicate with project teams and Business Development to ensure excellent delivery to clients and consistency across studies, including alliance and portfolio management, implementation of best practices, harmonization, and development of client-specific performance improvement projects, and to facilitate escalation management.RESPONSIBILITIES:Ensure consistent and outstanding quality against department deliverables.Manage customer relationships and lead the teams towards successfully achieving customer deliverables.Manage the standard operating procedures of the department and ensure compliance with ICH GCP guidelines.Oversee the maintenance, review and implementation of Quality Control procedures.Lead departmental and company Projects and Initiatives.Conduct capacity planning.Assist the Business Development team with RFP (request for proposal)/RFI (request for information) review for assigned accounts, working closely with the internal teams and the client.Oversee forecast, backlog and projections for existing account; complete forecasting for existing accounts.As an experienced leader, tasks might include new hire mentorship as well as departmental and/or organizational process improvement initiatives. This is an individual contributor role.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:Knowledge of FDA (Food and Drug Administration) guidelines and their impact on the operationsGood team leadership skillsGood ability to prioritize, schedule and organizeGood problem-solving skillsExcellent customer service skillsExcellent communication and interpersonal skillsBasic knowledge of computers; preferably Microsoft Office Excel and Microsoft Office WordAbility to establish and maintain effective working relationships with coworkers, managers and clientsMINIMUM REQUIRED EDUCATION AND EXPERIENCE:Bachelor's Degree in Life Sciences or related discipline7-10 years of relevant experience, including experience establishing and managing a high-quality department/core team required OREquivalent combination of education, training, and experienceIQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.The potential base pay range for this role, when annualized, is $106,400.00 - $197,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.SummaryLocation: Durham, North Carolina, United States of AmericaType: Full time

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