Telephony Consultant

4 weeks ago


Washington DC, United States Expedite Technology Solutions Full time

Experience-1 Education: Bachelor'sClearance Required: Public Trust Role TitleTelephony ConsultantStart Date for assignment6/3/2024End Date for assignment5/31/2025# of Resources Needed1Hours per Week40Job DescriptionThis work is Sold UnsoldSpecialization: Cloud Infra ImplementationTechnical Skills:SkillYears/Level of ExperienceCisco UCCEP3 – AdvancedContact Center Technology ImplementationP3 – AdvancedContact Center InfrastructureP3 – AdvancedP1 – Beginner (0-2 yrs experience)P2 – Intermediate (3-5 yrs experience)P3 – Advanced (7-10 yrs experienceP4 – Expert (10+ yrs experience)Role Description: US Citizens. The Telephony Consultant is expected to have an extensive technical skill to support Contact Center operations utilizing Cisco Unified Contact Center Enterprise Suite and Applications. Systems consist of: Cisco Unified Contact Center Enterprise Suite (Hosted Collaboration Solution), Cisco Reporting (CUIC), Cisco CVP, Cisco VoIP, related Cisco Hardware devices, Cisco outbound Dialer, Cisco Voice IVR (Nuance), and associated data center and contact center technologies. Successful candidate will work directly with existing teams, vendors, and client supporting ongoing operations and phased deployment activities, implementing new business initiatives, troubleshooting outages and driving enhancement by leveraging existing standards and methods of delivery.


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