Intake Manager
1 month ago
Hybrid role: 3 days in Office, 2 Days remote
Competitive wages
Comprehensive benefits
Generous PTO/Holiday (23 days first year)
Tuition reimbursement
Opportunities to grown with us
Position Summary Intake Manager:
The Intake Manager is responsible for managing all Intake including the planning, organizing, and directing of referral services in accordance with best practice standards and regulations so that the highest degree of quality, responsive and compliant care is maintained. Accountable for the accurate, complete, responsive, timely and quality assured management of all inquiries and referral requests. Ensures that all CorsoCare staff manage referrals appropriately such that timely and consistent communication is maintained. Oversees weekday, weekend and after hours’ staff. Utilizes and promotes the use of excellent customer service skills when working with referral sources and Agency staff. Responsible for hiring, orientation and evaluation of qualified Department personnel.
Required Experience for Intake Manager - RN:
Bachelor’s degree in business, Marketing or Health Sciences related field preferred. Master’s degree preferred but not required.
Current Registered Nurse license
Minimum of five years’ experience in a homecare or hospice setting preferred.
Proven ability to complete assessments, evals and chart audits.
Ability to work successfully through complex issues; problem solve.
Proven organizational and communication skills.
Basic computer skills and ability to learn in house systems (e.g. Well Sky)
Management and leadership skills needed include team building, communication, coaching/mentoring others, negotiation, process orientation and conflict management.
Accountability for CorsoCare Intake Manager - RN:
Understanding and leading to our 1440 care standards: advanced knowledge of policy and procedures and scope of care.
Supports team and community with professional integrity and with commitment to upholding our 1440 culture and pillars.
Clear Communication: Ability to communicate efficiently and effectively with community leadership and internal team.
Community Leader Partnership: Leading relationships with fellow leaders and external partners by meeting and following through on action items.
Triage Phone Line: Assist with questions or assessments of patient needs.
Additional responsibilities:
Plans, directs, and evaluates the referral and admission process including:
Supervising Central Intake staff
Coordinating admission activities with Schedulers, Home Care Liaisons and Clinical Managers
Ensuring facilitation and communication of timely and accurate insurance verification and eligibility of benefits.
Audits five admissions per month to ensure that the documentation is compliant with the established referral process.
Demonstrates effective planning by assuring there are sufficient staff to perform the duties and responsibilities of the Department.
Prioritizing interventions that will effectively solve or prevent problems related to system operations and care delivery.
Promotes consistent and effective communication between Central Intake staff and Agency staff and keeps clinical leadership informed of any problems with physicians, patients or personnel.
Assists and guides staff in thorough, timely and quality referral entry to ensure complete EMR documentation, including ensuring that appropriate reasons for non-admitted patients are documented with explanations.
Advises, counsels, and assists staff as needed to promote good staff morale, contributions, commitment and teamwork.
Discusses and makes decisions in hiring, orienting, evaluating and progressively disciplining Department staff.
Identifies and assists in the development of educational opportunities for staff, patients, and families.
Keeps informed of Agency changes in policy, regulations and staff so that workflow is organized and maximum efficiency and quality is achieved.
Represents Central Intake at meetings, committees, task forces as assigned.
Demonstrates effective interpersonal skills by communicating, cooperating, and providing assistance in a prompt, helpful and courteous manner to patients, families, physicians, co-workers, volunteers and Agency staff.
Responds to all emergencies or problems in Central Intake per established policy and procedures.
Ensures and maintains compliance with state and federal regulations, Joint Commission standards, Agency and Hospital guidelines involving reimbursement.
Promotes Department capabilities to customers and key stakeholders.
Recommends changes and/or additions to policies and procedures as they affect the Department.
Ensures a positive working relationship and prompt resolution of identified problems with physicians and/or referral sources.
Monitors productivity standards for department staff
Seeks opportunities to reduce operating costs.
Ensures authorization of services and effectively communicates with the insurance billing staff to facilitate reimbursement per regulatory guidelines.
#CORRN%3201426% %%admin%%
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