PATIENT SERVICE SPECIALIST
3 weeks ago
Full-time
Description
Nashville Hip Institute at TOA is a part of Tennessee Orthopaedic Alliance, the largest orthopaedic surgery group in Nashville and Middle Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety-plus years later we are advancing the practice of orthopaedic surgery throughout the state.
About Nashville Hip Institute at TOA: Nashville Hip Institute specializes in the evaluation and treatment of hip pathologies, particularly in the field of hip preservation. Our internationally recognized, multidisciplinary, team approach allows us to develop tailored treatment plans both surgical and conservative to best serve our patients and return them to the highest level of function. Many patients travel from out of the local middle Tennessee region to seek care with the NHI at TOA team and teamwork is critical to the success of their treatments. We are seeking a motivated individual looking to be an integral part of this team approach.
There are a number of reasons why TOA is an employer of choice; here are a few of them:
- Stability - TOA has been in Middle Tennessee since 1926 and has expanded to nearly 20 locations
- Impact - TOA's team members use our careers, whether in our clinics or our business office, to make a positive difference in the community by building relationships and helping patients live their best life.
- Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
- Total Rewards - TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.
Our Patient Service Specialist serves a very important role in the operation of our TOA clinics. The Patient Service Specialist assists in the operations of each clerical department, demonstrating a broad and encompassing knowledge of clinical operations, as well as our practice in general. This position can be called upon to step in and help in numerous roles, or in numerous clinic locations, depending on the need at the time.
- Patient Service Representative: Working in our Patient Access area, providing check-in and check-out functions. In this capacity, being committed to providing excellent, friendly care for our patients and their families is essential. Responsibilities include: Making charts, entering demographics, checking current insurance, gaining referral information, collecting co-pays and past balances, and making return appointments.
- Patient Access: As an appointment scheduler, your patience, knowledge, and problem-solving skills will be greatly utilized as you help our patients connect with the care they need. Specifically, you will: answer phones to schedule appointments with patients and doctor's offices, schedule per individual doctor's specializations and personal specifications, obtain faxed referrals from outside physician offices, contact patients for scheduling, and submit all documentation per TOA guidelines.
- Verification of Insurance: Verify all insurances for patients scheduled with physicians for office visits at TOA, contact outside insurance companies for benefits not provided through RTS or other internet sources, maintain staying at least one day ahead of schedule, distribute any insurance errors to schedulers to contact patients for correct information, update insurance information as necessary, submit daily reports of errors before and after corrections, assist with any insurance questions doctors, nurses, schedulers, and patients may have
- Revenue Cycle Activities: You may also be asked to work on revenue cycle activities, such as daily deposits, reconciling unapplied funds, and self-pay issues
- Other Activities: Because of the role, the Clerical Float will be called upon to pitch in and help out in a number of different areas as specific clinic needs arise.
Requirements
- High school diploma or equivalent is required.
- At leastone year medical office administration experience is preferred, experience in an orthopaedic office is a plus
- Exceptional customer service and patient focus. Our Clerical Floats must make each encounter as positive as possible, realizing we are there to serve them in the most professional manner
- Knowledge of Insurance, particularly health insurance provisions is essential,
- Previous experience including collecting copayment, deductibles, coinsurance, and balances
- Experience with an EHR or NextGen is a plus
- Focus on attention to detail, ensuring that all documentation is entered accurately and swiftly
- The ability to multi-taskand maintain flexibility - including flexibility in work schedules to adjust to necessary clinic hours
- Collaboration, working closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
- An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
- Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner
TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers
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