Triage Software Engineer
3 weeks ago
Job Summary
Role : Triage Software EngineerRemote Full time Salary : $125KClient : Share Care INCLooking for skilled Web/Mobile App Triage Specialist and RCA Expert to join our team. In this role, you will be responsible for efficiently identifying, prioritizing, and resolving issues encountered in our mobile applications. Your primary focus will be on performing triage, diagnosing problems, and conducting root cause analyses to prevent recurrence.Responsibilities:Triage Web/Mobile App Issues: Receive and review incoming bug reports, crash logs, and user feedback regarding our mobile applications. Prioritize issues based on severity, impact, and urgency.Diagnose Problems: Utilize diagnostic tools, logging mechanisms, and debugging techniques to isolate the root cause of reported issues. Collaborate with development teams to understand app architecture and functionality.Perform RCA (Root Cause Analysis): Conduct thorough investigations to identify the underlying causes of critical incidents, crashes, and performance issues. Document findings in detail and present actionable recommendations for resolution to Development team for permanent code changes .Coordinate with Development Teams: Work closely with software engineers, QA testers, and product managers to facilitate the resolution of identified issues. Provide clear and concise information to aid in troubleshooting and problem resolution.Documentation and Reporting: Maintain comprehensive documentation of triage processes, RCA findings, and resolution actions. Stay Current with Industry Trends: Stay abreast of emerging technologies, best practices, and trends in mobile app development, triage methodologies, and RCA techniques. Continuously seek opportunities to enhance skills and knowledge. Requirements:Proven experience in web/mobile app troubleshooting, and triage. Strong analytical and problem-solving skills, with a meticulous attention to detail.Proficiency in mobile app debugging tools, crash reporting systems, and performance monitoring tools.Hands on experience in analyzing monitoring, debug, logging tools (New Relic). Experience in PostMan for API testing, hands on MangoDB, SQLExcellent communication and collaboration abilities, with a demonstrated capacity to interact effectively with cross-functional teams.Familiarity with Agile development methodologies and DevOps practices.Experience with conducting root cause analyses and implementing preventive measures is highly desirable.Knowledge of iOS and Android platforms, including platform-specific development tools and guidelines.Technical understanding of Java, API, Node JS
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