Lead Problem Management SME

4 weeks ago

Arlington VA, United States Empower ai Full time

OverviewEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit .Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. ResponsibilitiesEmpower AI: As the Lead Problem Management SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.Highlights of Responsibilities:Manage the lifecycle of all problems (average 25-30 monthly), ie., unknown cause of one or more incidents, and shall continuously analyze trend data of systems, capabilities, costs, flexibility, performance, and reliability of existing infrastructure and identify operational gaps. The expected outcomes of the gap analyses are recommended solutions that will improve capabilities and performance for IT services and minimize disruptions to end users. Support the primary objectives of problem management, which are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, to assist in identifying weaknesses in processes, to propose applicable resolutions, and to minimize the impact of incidents that cannot be prevented by identifying weaknesses or errors in the infrastructure, workstations, VDI, remote platforms, and any other remote device.Provide for Problem Categorization and Prioritization. Provide Problem Diagnosis and Resolution.Ensure that the details of the problem are recorded for a full historic record. Develop and maintain a Knowledge base of all problem management incidents in a Known Error Record Database.QualificationsMinimum Requirements:Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position. Information Assurance (IA) Certification: DoDI 8570 IAT II certification.Computing Environment (CE) Certification: Recent and relevant technical certification.Top Secret security clearance.Experience in analyzing possible solution designs flaws, identifying problems current and trending and document proposed solutions. Knowledge in determining and identifying high level functional and technical requirements in order to properly understand potential and realized problems in the environment. Experience working with Senior IT administrators and engineers to perform analysis on problems within the environment. Knowledge of current server technology to include cloud computing, Blade Server, enterprise storage, unified communications and virtualization technology. Technical capabilities should include knowledge of Active Directory (group policies, group permissions, deployment of and troubleshooting) and knowledge of CAC/PKI and DNS/DHCP/WINS and how they integrate in the Active Directory infrastructure. Experience in Windows environment on Server 2008, Server 2012, and Windows 7 and/or Windows 10 operating systems environments. Possess IT engineering/Problem Management certification (i.e. ITIL) Demonstrated ability for oral and written communication with the highest levels of management. Preferred Qualifications:ITILv4 certificationPhysical Requirements:Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as requiredTravel by land or air transportation 25% or lessAbout Empower AIIt is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.Job SummaryJob Locations: US-VA-ArlingtonCategory: IT: Administrator / Analyst / Architect / EngineerType: Regular Full-Time

  • Lead Problem Management SME

    4 weeks ago

    Arlington, United States Empower AI Inc. Full time

    Overview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • Lead Problem Management SME

    9 hours ago

    Arlington, United States Empower AI Inc. Full time

    Overview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • Lead Problem Management SME with Security Clearance

    1 month ago

    Arlington, United States Empower AI Inc. Full time

    Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • Technical Lead-Software SME

    2 weeks ago

    Arlington, United States Ohm Systems Full time

    Job DescriptionJob DescriptionClearance: Public Trust Note: Resumes must be submitted in the NEW Peraton template (no longer than 4 pages) to be considered. Please ensure cities/states are listed for each role, gaps in employment are explained and your agency's name is not listed on the resume.Job DescriptionBroad and extensive knowledge of the software...

  • Lead VDI SME

    1 month ago

    Arlington, United States Snowcreek Consulting Full time

    Job DescriptionJob DescriptionSalary: Snowcreek Consulting, LLC Lead VDI SMEPOSITION SUMMARY:Snowcreek Consulting is hiring a Lead VDI SME to support the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. As the Lead VDI SME you will: • Provide technical expertise in supporting the VMWare Virtual...

  • Lead VDI SME

    8 hours ago

    Arlington, United States Snowcreek Consulting Full time

    Job DescriptionJob DescriptionSalary: Snowcreek Consulting, LLC Lead VDI SMEPOSITION SUMMARY:Snowcreek Consulting is hiring a Lead VDI SME to support the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. As the Lead VDI SME you will: • Provide technical expertise in supporting the VMWare Virtual...

  • Technical Lead

    2 weeks ago

    Arlington, United States Ohm Systems, Inc Remote Work Freelance Full time $75 - $80

    Clearance: Public Trust.Note:Resumes must be submitted in the NEW Peraton template (no longer than 4 pages) to be considered.Please ensure cities/states are listed for each role, gaps in employment are explained and your agency's name is not listed on the resume.Job Description:Broad and extensive knowledge of the software development process and its...

  • Technical Lead-Software SME

    2 weeks ago

    Arlington, United States Ohm Systems, Inc Full time

    Job DescriptionJob DescriptionClearance:  Public Trust Job DescriptionBroad and extensive knowledge of the software development process and its technologies.Knowledge of architectural styles and design patterns as well as understanding of various coding methods and computer languages.Data modeling and database design experience.Experience with software...

  • Technical Lead/ Software SME

    6 days ago

    Chantilly, Loudoun County, VA, United States Zolon Tech Solutions, Inc. Full time

    Title : Technical Lead/ Software SME Location :100% Remote Duration : 03 Months Job Description: Broad and extensive knowledge of the software development process and its technologies. Knowledge of architectural styles and design patterns as well as understanding of various coding methods and computer languages. Data modeling and database design...

  • Lead AMHS SME

    4 weeks ago

    Arlington, VA, United States Empower ai Full time

    OverviewEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • Lead Mainframe Services SME

    4 weeks ago

    Arlington, VA, United States Empower ai Full time

    OverviewEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • Okta SME

    2 weeks ago

    Arlington, United States Motion Recruitment Full time

    Okta SME This company is seeking an Okta Identity & Access Management (IAM) Subject Matter Expert (SME) to contribute to an organization wide ICAM implementation. As a member of an Agile Customer Experience & Integrations team, you will collaborate directly with client stakeholders, including application owners, security officers, and product owners. Your...

  • Okta SME

    2 weeks ago

    Arlington, United States Motion Recruitment Partners, LLC Full time

    Okta SME This company is seeking an Okta Identity & Access Management (IAM) Subject Matter Expert (SME) to contribute to an organization wide ICAM implementation. As a member of an Agile Customer Experience & Integrations team, you will collaborate directly with client stakeholders, including application owners, security officers, and product owners. Your...

  • Okta SME

    2 weeks ago

    Arlington, Virginia, United States Motion Recruitment Full time

    Okta SMEThis company is seeking an Okta Identity & Access Management (IAM) Subject Matter Expert (SME) to contribute to an organization wide ICAM implementation. As a member of an Agile Customer Experience & Integrations team, you will collaborate directly with client stakeholders, including application owners, security officers, and product owners. Your...

  • Okta SME

    18 hours ago

    Arlington, Virginia, United States Motion Recruitment Full time

    Okta SMEThis company is seeking an Okta Identity & Access Management (IAM) Subject Matter Expert (SME) to contribute to an organization wide ICAM implementation. As a member of an Agile Customer Experience & Integrations team, you will collaborate directly with client stakeholders, including application owners, security officers, and product owners. Your...

  • Installation Portfolio Management Sme

    14 hours ago

    Arlington, United States Dhara Consulting Group Full time

    Today - Secret - Unspecified - Unspecified - Arlington, VA** (ON-SITE/OFFICE)** **COMPANY OVERVIEW**: ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis and we deliver practical, useful solutions. ANSER values collaboration, integrity, and...

  • Force Operations SME

    1 week ago

    Arlington, United States Ventus Solutions Full time

    Description Ventus Executive Solutions (VES) is seeking an experienced and technically proficient Force Operations SME to join an exciting team with the Office of the Undersecretary of Defense for Research and Engineering (OUSD(R&E)). This opportunity is ideal for an experienced, self-starting, detail-oriented, and technically proficient individual to...

  • Force Operations SME

    1 week ago

    Arlington, United States Ventus Solutions Full time

    Description Ventus Executive Solutions (VES) is seeking an experienced and technically proficient Force Operations SME to join an exciting team with the Office of the Undersecretary of Defense for Research and Engineering (OUSD(R&E)). This opportunity is ideal for an experienced, self-starting, detail-oriented, and technically proficient individual to...

  • Force Operations SME

    13 hours ago

    Arlington, United States Ventus Solutions Full time

    Description Ventus Executive Solutions (VES) is seeking an experienced and technically proficient Force Operations SME to join an exciting team with the Office of the Undersecretary of Defense for Research and Engineering (OUSD(R&E)). This opportunity is ideal for an experienced, self-starting, detail-oriented, and technically proficient individual to...

  • Data Analyst Sme

    1 day ago

    Arlington, United States Na Oiwi Kane Full time

    **Job Title**: Data Analyst SME -4155 **Job Location**: Arlington, VA 22202 **Job Summary** Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Data Analyst Subject Matte Expert (SME) position and to join our team of qualified, diverse individuals. The Data Analyst SME needs extensive experience in utilizing...