PATIENT SERVICE REPRESENTATIVE
3 weeks ago
Summary: A non-exempt medical office position responsible for front office processes in the physician practice
Essential Job Responsibilities:
* Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
* Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
* Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
* Greeting patients entering the physician practice.
* Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
* Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
* Assists in checking out patients and assists them with referral processing and scheduling process
* Collects co-pays and posts charges.
* Charge entry and patient balance processing.
* Distributes information to patients regarding office policies, procedures, information about the practice, etc.
* Explain and enroll patients in the patient portal.
* Additional responsibilities as needed.
Education: High school diploma/GED or equivalent working knowledge.
Experience: One year customer service experience, preferably in a hospital or physician office setting.
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