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Director of Operations

1 month ago

Rochester NY United States ComTec Solutions Full time
Description:

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

  • Dedicated to our Employees
  • Passionate about the Customer
  • Do the Right Thing
  • Fire in the Belly

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...


The Director of Operations, a member of the Senior Leadership Team, leads the team and helps develop strategic goals for the company. The Director of Operations focuses on establishing and optimizing the company's day-to-day operations. The Director of Operations also has management oversight for the company's Enterprise Systems Group, IT Group, Project Management, Sales, Finance, and Administration teams.


REPORTS TO: President

DIRECT REPORTS: Senior Leadership Team


ESSENTIAL FUNCTIONS:

  • Assist the President on strategic direction to advance the company's mission
  • Systems/Process standardization, including creating and implementing corporate Standard Operating Procedures, Work Instructions, and other methods and communicating them to ensure company initiatives are followed and subsequent goals are met
  • Implement strategies to enhance efficiency, profitability, and communication
  • Prepare comprehensive operational, budgetary, financial, capacity analysis, and productivity reports for presentation to the President and Senior Leadership Team
  • Develop and monitor departmental budgets to ensure financial sustainability
  • Lead and motivate a high-performance management team, fostering skill development and emphasizing and supporting business objectives
  • Drive gross profit objectives of the company
  • Daily and weekly review of KPI's and Metrics to ensure the company is running at optimum efficiencies
  • Conduct weekly leadership meetings and quarterly reviews following the EOS guidelines
  • Lead by example, providing guidance and mentorship to team members, facilitating problem resolution, and promoting a culture of excellence and accountability
  • Uphold and reinforce company values, culture, and ethics
  • Identify and address risks proactively within the organization

ADDITIONAL RESPONSIBILITIES:

· Weekly review and approval of timesheets and time off requests

· Other duties as required

Requirements:

Required SKILLS and Attributes:

  • Must have a record of leading, motivating, and inspiring direct reports and have the ability to lead through example and influence throughout an organization.
  • Must communicate and build relationships across functions and at all levels of the organization with confidence and authority
  • Experience developing and coordinating cross-functional teams, both through direct and indirect leadership
  • Strong communication and negotiation skills with the ability to reason and influence at all levels
  • Problem-solving and analysis skills, making decisions quickly to improve performance
  • Ability to champion change and effectively manage the implementation of new ideas
  • Ability to set and review measurable and attainable goals to support staff development
  • Create, review, analyze, document, and implement guidelines, standards, and procedures as part of continuous improvement initiatives
  • Ability to manage complexity and resolve conflicts from balancing multiple priorities
  • Proficient in MS Office applications
  • Desire and drive to improve business processes every day
  • Daily use and knowledge of MRP / ERP systems, Epicor a plus
  • Acquisition and merger integration planning and experience a plus

SOFT SKILLS & ABILITIES:

  • Superior professional presence and business acumen
  • Presence, energy, and credibility to quickly earn the respect and confidence of all employees
  • Proven track record for delivering results
  • A risk-taking, entrepreneurial spirit coupled with a strong work ethic
  • Astute listener with excellent relationship management skills; strong, client-focused orientation and ability to inspire others
  • Knowledge of applicable best practices (i.e., industry/technology knowledge)
  • Intelligence, good judgment, problem-solving skills, and practical decision-making abilities
  • Ability to see the big picture and prioritize appropriately
  • Able to motivate, inspire, and champion ideas
  • Ability to lead with compassion and empathy
  • Strong commitment to ComTec values and a hands-on team player
  • Ability to remain calm in stressful situations

EDUCATION, EXPERIENCE, & KNOWLEDGE:

  • 10+ years of management experience in positions of increasing responsibility where company performance and employee management have been emphasized
  • Progressive experience in the professional services industry; prior experience demonstrating effective management skills in a fast-paced and growing environment
  • Experience working with or leading in a Managed Services Provider environment
  • ERP systems expertise with a depth of knowledge among a broad range of manufacturing processes (i.e., make-to-stock / make-to-order / engineer-to-order environments) (e.g., SyteLine, Epicor, Syspro, SAP, Oracle)
  • Exceptional client relations skills and the ability to handle problem-resolution meetings
  • Professional written and verbal communication skills, including process documentation
  • Knowledge of Entrepreneurial Operating System (EOS) a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS:

  • Use of computer and office equipment
  • Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

  • Ability to schedule evening or weekend work occasionally
  • Valid driver's license in your state of residence and reliable personal vehicle

Benefits:

· Competitive salary

· Relaxed Company Culture

· Generous Vacation Allowance

· Health/Dental/Vision Insurance

· Hybrid flexible WFH option 4 days per mo.

· Life Insurance

· Long and Short Term Disability Insurance

· Investment in Professional Development

· Value Recognition and Rewards

· 9 paid holidays

· Birthday Paid time off

· Generous Company 401K 4% Match

· Company laptop & Cell Phone

· Team Outings & Events

· Flexible Work/Life Balance Valued



Compensation details: 110000-130000 Yearly Salary



PIb5a96330fe1b-31181-34480216

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