PATIENT FINANCIAL ACCESS SPECIALIST

3 weeks ago

New Haven CT USA, United States Yale-New Haven Health Full time
Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Patient Financial Access Specialist - Clinical Scheduling functions as the liaison between the referring physician and the patient in managing appointment, procedure and surgery scheduling across multiple departments. This individual works in collaboration with patients, physicians, nurse professionals and YM/NEMG in order to accurately manage and make decisions related to the sequencing of complex physician and surgery scheduling. Schedules patients for surgery and coordinates operating rooms, schedules of surgeons, equipment and assistants needed for the procedure. Is familiar with standard concepts, practices, and procedures within a particular field in order to comply with scheduling requirements and distribute pre and post -operative information to patients. Communicates directly with the patient and /or the referring physician office to ensure instructions, preparations or laboratory test requirements prior to the procedure/appointment have been met. Coordinates multiple patient appointments and manages patient and insurance demographics to ensure appropriate reimbursement for services provided. A major focus in completing these responsibilities will rely on the individual 's attention to detail, specificity and accuracy as it relates to the surgery, the supporting documentation and an extraordinary level of patient sensitivity and compassion. Position requires the individual to maintain a high awareness of Service Excellence representing 'I am YNHH' and exhibiting the Standards of Professional Behavior at all times and in all locations. Performs certain statistical and QA functions to aid in the developing of new procedures and participates in the planning and implementation of these to enhance the operating functions of the department. Works independently under limited supervision, requiring a certain degree of creativity and latitude in order to successfully navigate complex scheduling and ensure a positive patient experience.

EEO/AA/Disability/Veteran

Responsibilities

* 1. Patient Throughput: Ensures all required information is obtained from referring physicians and providers in clinical areas and provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting.
* 1.1 Accurately sequences complex procedures across multiple departments/locations.
* 2. Surgery Scheduling: Coordinates and supports tasks related to patient surgical scheduling.
* 2.1 Gathers booking sheets and consents from the clinic, completing them when necessary. Provides CPT codes and documents surgical procedures prior to scheduling.
* 3. Utilizes a variety of software applications, reports and statistical data: Utilizes all applicable computer systems such as but not limited to Epic, OR at a Glance, One Line Eligibility to accomplish tasks and in the appropriate scheduling of the patient. Manages changes in process in order to service our patients and clinicians and always maintains high productivity standards.
* 3.1 Maintains a strong working knowledge of the Epic system with the ability to schedule complex and time sensitive appointment types.
* 4. Resource Management/Quality Assurance (QA): In collaboration with Supervisor/Manager, provides support in other outpatient service departments and routinely provides coverage as necessary to maintain skill sets.
* 4.1 Independently optimizes time related to patient appointment scheduling.
* 5. Customer Service: Provides service excellence as outlined in the Health System Standards of Professional Behavior.
* 5.1 Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients and visitors to the department following the YNHHS Standards of Professional Behavior.
* 6. Performs other duties as assigned by Management.
* 6.1 As needed, reviews and updates all training materials and provides training to other staff members.

Qualifications

EDUCATION

High school diploma or GED required. Associate degree preferred

EXPERIENCE

Two (2) to three (3) years' work experience in a customer service environment preferably in hospital /physician office with high call volumes and low abandonment rates. Experience in maintaining and scheduling physician and testing services while making decisions to ensure patient satisfaction is achieved.

SPECIAL SKILLS

Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families. Must be able to multitask and reprioritize in response to fluctuations in volume. Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs. Basic understanding of medical terminology. Excellent investigative, critical thinking and problem solving skills. Intermediate computer skills and the ability to adapt to various programs /systems. Demonstrated proficiency in understanding registration work queues that affect workflow. Must be able to provide training or in-service to other staff and areas within the department and Hospital. Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines.

YNHHS Requisition ID

110120

  • Patient Financial Access Specialist

    2 weeks ago

    New Haven, United States Yale New Haven Health Full time

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Specialist - Clinical...

  • Patient Financial Access Specialist

    2 days ago

    North Haven, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Specialist - OP is...

  • Patient Financial Access Facilitator

    2 weeks ago

    New Haven, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Facilitator is responsible...

  • Patient Financial Access Specialist

    2 weeks ago

    North Haven, United States Yale New Haven Health Full time

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Specialist - OP is responsible...

  • Patient Access Specialist

    2 weeks ago

    New Scotland, United States Albany Med Full time

    Department/Unit: Registration Work Shift: Day (United States of America) Salary Range: $18.00 - $23.79 The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret...

  • Patient Access Specialist III

    2 weeks ago

    New York, United States Hospital for Special Surgery Full time

    Overview: How you move is why were here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and...

  • Consumer Loan Sales Specialist

    3 weeks ago

    New Haven, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for lifes expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. In the Role Deliver results related to individual and branch...

  • Rn Vascular Access Specialist

    5 days ago

    New York, United States Phoenix Vascular Access® Full time

    **MOVE FROM NEW YORK TO BEAUTIFUL ARIZONA AS A PICC NURSE - MUST BE ALREADY CERTIFIED AS A VA-BC VASCULAR ACCESS NURSE or HAVE 5 YEARS OR MORE VASCULAR ACCESS EXPERIENCE. COVID VACCINATIONS ARE NOT REQUIRED FOR POSITION.** **Phoenix Vascular Access® - A Celebrated Private Healthcare Company & Excellent Opportunity - Pack your bags and move to sunny Phoenix...

  • Patient Financial Services Specialist II

    3 days ago

    New Iberia, United States Iberia Medical Center Full time

    :Iberia Medical Center (IMC) in New Iberia, LA is looking for team members who will help advance our vision to be the premier hospital of choice for patients, physicians and employees. We've been caring for our community for over 60 years and offer many diverse career paths. Our new employees experience opportunities to learn and grow while caring for their...

  • Financial Solutions Specialist

    5 days ago

    Lock Haven, United States First Commonwealth Bank Full time

    First Commonwealth Bank Financial Solutions Specialist Lock Haven , Pennsylvania Apply Now As a First Commonwealth Financial Solutions Specialist I you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering...

  • Patient Access Director

    4 days ago

    New Orleans, United States LCMC Health Full time

    Your job is more than a job. The Director of Patient Access provides leadership, direction, and support for developing, implementing, and managing the efficiency and effectiveness of the Patient Access operations of LCMC Health System. This includes related activities specific to pre-admission, pre-registration, admission, centralized and decentralized...

  • Patient Access Representative

    2 weeks ago

    New Brunswick, United States RWJ Barnabas Full time

    Job Overview: The Patient Access Representatives is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representatives ensures timely registration and promote patient satisfaction. Qualifications: Required: * Customer...

  • Patient Service Specialist

    4 days ago

    New Haven, United States Select Medical Full time

    Overview When patients enter our center in New Haven, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...

  • Patient Access Representative

    1 month ago

    New Orleans, United States CrescentCare Full time

    Job DetailsJob LocationMid City - New Orleans, LADescriptionAt CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range...

  • Patient Access Associate

    4 days ago

    New York, New York, United States AtlantiCare Regional Medical Center Full time

    AtlantiCare Regional Medical CenterAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Atlantic City, NJPOSITION SHIFT: EveningsPOSITION STATUS: Full-TimeREQ_NUM: Department: Patient Access CityHours Per...

  • Patient Access Associate

    4 days ago

    New York, New York, United States AtlantiCare Regional Medical Center Full time

    AtlantiCare Regional Medical CenterAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Atlantic City, NJPOSITION SHIFT: VariesPOSITION STATUS: Full-TimeREQ_NUM: Department: Patient Access CityHours Per Week...

  • Patient Access Sr Assoc

    2 weeks ago

    New Scotland, United States Albany Med Full time

    Department/Unit: Registration Work Shift: Day (United States of America) Salary Range: MIn. $18.00/hr - Max $26.15/hr The Patient Access Sr Associate has skill set encompassing multiple facets of Patient Access. The Sr. Associate has been cross trained in 2 or more units and is flexible to be assigned in any trained unit for the day and time needed for the...

  • Patient Access Representative

    4 weeks ago

    New Braunfels, United States CHRISTUS Santa Rosa Hospital New Braunfels Full time

    Job Description Summary: Patient Access representatives facilitate a welcome and easy access to the facility / clinics and are responsible for establishing an encounter for any patient who meets the guidelines for exceptional customer service. Patient Access staff ensures that all data entry is accurate including demographic and financial...

  • Patient Access Representative

    1 week ago

    New Braunfels, United States Christus Health Full time

    DescriptionSummary:Patient Access representatives facilitate a welcome and easy access to the facility / clinics and are responsible for establishing an encounter for any patient who meets the guidelines for exceptional customer service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each...

  • Home Health Registered Nurse

    7 days ago

    New Haven, United States Patient Care Full time

    We are hiring for a full-time Home Health Registered Nurse to join our team in New Haven, CT! Salary based on full-time employment and max productivity: $90,000 to $120,000 per year. At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their...