PRN PATIENT SERVICE REPRESENTATIVE
4 weeks ago
Summary/Objective:
The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.
Essential Functions
1. Answers inbound calls to the Center.
2. Provides a friendly and warm greeting to all patients and/or providers.
3. Checks scheduled patients in/out and ensures proper documentation is received from patient.
4. Collects co-pays, co-insurance, and deductible if necessary.
5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
6. Ensures accurate data entry for patient registration.
7. Assists with medical records as needed.
8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).
13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
14. Monitors waiting room to avoid extended wait time and to assists patients as needed.
15. Requests orders and processes new/same-day requests.
16. Requests all patients complete a satisfaction survey after their exam.
17. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Communication Proficiency.
2. Organizational Skills.
3. Time Management.
4. Problem Solving/Analysis.
5. Customer/Client Focus.
6. Collaboration Skills.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
• One plus year of experience providing exceptional customer service - healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously exceed company and customer expectation
• Strong communication skills & professional demeanor
Education/Certifications:
• Minimum of High School diploma or equivalent (GED)
Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Company Benefits
Below is a list of benefits that are offered to employees, once eligibility is met.
• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.
Accepting applications on an on-going basis
-
PRN Patient Service Representative
2 weeks ago
Longmont, United States Health Images Full timeHealth Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule | Position Pay Range $17.73 - $19.90Locations include Women's Imaging Longmont, Health Images Longmont, and Women's Imaging at BoulderSummary/Objective:The Patient Service Representative (PSR) focuses on the delivery of...
-
PRN Patient Service Representative
2 weeks ago
Longmont, United States Health Images Full timeHealth Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule | Position Pay Range $17.73 - $19.90Locations include Fort Collins and LongmontSummary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician....
-
PRN Patient Service Representative
3 days ago
Longmont, United States Health Images Full timeHealth Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule | Position Pay Range $17.73 - $19.90Locations include Women's Imaging Longmont, Health Images Longmont, and Women's Imaging at BoulderSummary/Objective: The Patient Service Representative (PSR) focuses on the delivery of...
-
PRN Patient Service Representative
3 weeks ago
Longmont, United States Health Images Full timeHealth Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule | Position Pay Range $17.73 - $19.90Locations include Women's Imaging Longmont, Health Images Longmont, and Women's Imaging at BoulderSummary/Objective: The Patient Service Representative (PSR) focuses on the delivery of...
-
PRN Patient Service Representative
2 days ago
Longmont, United States Health Images Full timeHealth Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule | Position Pay Range $17.73 - $19.90Locations include Women's Imaging Longmont, Health Images Longmont, and Women's Imaging at BoulderSummary/Objective: The Patient Service Representative (PSR) focuses on the delivery of...
-
PRN Patient Service Representative
1 day ago
Longmont, United States Health Images Full timeHealth Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule | Position Pay Range $17.73 - $19.90Locations include Women's Imaging Longmont, Health Images Longmont, and Women's Imaging at BoulderSummary/Objective: The Patient Service Representative (PSR) focuses on the delivery of...
-
PRN Patient Service Representative
3 weeks ago
Longmont, CO, United States Health Images Full timeHealth Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule | Position Pay Range $17.73 - $19.90Locations include Women's Imaging Longmont, Health Images Longmont, and Women's Imaging at BoulderSummary/Objective:The Patient Service Representative (PSR) focuses on the delivery of...
-
PRN Patient Service Representative
3 weeks ago
Thornton, CO, United States Health Images Full timeHealth Images is looking to add a PRN Patient Service Representative to our team!This is an as-needed (PRN) position, no set schedule| Position Pay Range $17.73 - $19.90 | Supporting Northern Colorado LocationsSummary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses...
-
Patient Service Representative
2 days ago
Thornton, CO, United States Touchstone Medical Imaging Full timeTouchstone Medical Imaging is seeking an experienced, patient care-oriented professional for the position of Patient Service Representative at our Thornton, CO location.This is a full time position M-FDuties and Responsibilities• Schedule Patients for Diagnostic Exams and Procedures• Assist with Authorization and Verifications• Checking In / Out...
-
HVAC Service Technician
1 week ago
Longmont, CO, United States Longmont - Service Experts Full timeLocation: Longmont, CO Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits...
-
Endoscopy RN
1 day ago
Longmont, United States Salud Family Health Full timeJob DescriptionJob DescriptionCompany DescriptionSince 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise...
-
Endoscopy RN PRN
1 week ago
Longmont, United States Salud Family Health Full timeJob Description Endoscopy RN - PRN The PRN Endoscopy RN will perform the duties necessary to coordinate the care of the patients undergoing special procedures such as colonoscopy, esophagogastroduodenoscopy (EGD), or Cardiac Stress Testing as part of the Endoscopy Program at Salud Family Health Centers. Competencies include pre and post-procedural care of...
-
Customer Service Representative
1 week ago
Longmont, United States Planet Fitness - PF Baseline Fitness Full timeJob DescriptionJob DescriptionBenefits:Employee discountsFree uniformsTraining & developmentJob SummarySaturday & Sunday 12pm - 8pmThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...
-
Customer Service Representative
1 week ago
Longmont, United States Planet Fitness - PF Baseline Fitness Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsFree uniformsHealth insuranceTraining & developmentVision insuranceJob SummaryMonday - Friday 5am-1pmThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective...
-
Customer Service Representative
1 day ago
Longmont, United States Planet Fitness - PF Baseline Fitness Full timeJob DescriptionJob DescriptionBenefits:Employee discountsFree uniformsTraining & developmentJob SummarySaturday & Sunday 12pm - 8pmThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...
-
Customer Service Representative
1 day ago
Longmont, United States Planet Fitness - PF Baseline Fitness Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsFree uniformsHealth insuranceTraining & developmentVision insuranceJob SummaryMonday - Friday 5am-1pmThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective...
-
MRI Technologist
2 weeks ago
Longmont, CO, 80501, Boulder County, CO, United States UCHealth Full timeDescription Summary:Performs magnetic resonance imaging in accordance with applicable scope and standards of practice and with the policies, values, and mission of the organization.Work Schedule: Full Time FlexResponsibilities:Reviews patient history, physician's orders and does scheduling. Educates patient regarding procedures, equipment and exam to...
-
MRI Technologist
1 day ago
Longmont, CO, 80501, Boulder County, CO, United States UCHealth Full timeDescription Summary:Performs magnetic resonance imaging in accordance with applicable scope and standards of practice and with the policies, values, and mission of the organization.Work Schedule: Full Time FlexResponsibilities:Reviews patient history, physician's orders and does scheduling. Educates patient regarding procedures, equipment and exam to...
-
Customer Service Representative
1 week ago
Longmont, United States Planet Fitness - PF Baseline Fitness Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsFree uniformsHealth insuranceTraining & developmentVision insuranceJob SummaryDays: Monday - FridayHours: 5am - 1pmThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness...
-
PRN MRI Technologist
1 week ago
Longmont, United States Health Images Full timeHealth Images is looking for PRN MRI Technologists to join our team and support our Southpark location! Position Pay Range $35.70 - $46.01 | A PRN differential will be added based on selected shiftSummary/Objective: Performs MRI procedures according to protocol and age specific needs, including patient preparation. Maintains and monitors patient environment,...