Endoscopy Department Assistant

2 weeks ago


Lewiston ME United States Central Maine Medical Center Full time

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Department Assistant to join our team at the Endoscopy office

This is a Full Time, benefits eligible position

Essential Duties:

* Serves as the champion of the patient experience


* Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves:
* Greet people with a smile, friendly eye contact and say hello.
* Take people where they are going, rather than point or give directions.
* Use key words at key times. "Is there anything else I can do for you?"
* Foster an attitude of gratitude.- Round with reason and purpose.


* Obtains prior authorization information by working collectively with insurance companies and other partners.


* Schedules the procedure with the patient in accordance with the CMH scheduling guidelines which highlights the maximization of the scheduling process.


* Ensures endoscopy prerequisites have been scheduled and completed prior to date of scheduled procedure.


* Collaborates with the Providers, Nurse Leader, and support team to ensure the patient has a comprehensive understanding of their plan of care.


* Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.


* Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.


* Reviews the schedule in a timely manner to ensure that all scheduled procedures and equipment are aligned as appropriate



Education and Experience:

* High school diploma or equivalent required


* Preferred minimum of two years of work experience in directly communicating and providing service to patients or public preferred; preferably in a healthcare related field.


* Prior medical office experience, referral experience and knowledge of medical terminology preferred.


* Demonstrated proficiency with data entry/keyboarding.



Knowledge, Skills and Abilities:

* Excellent organizational and interpersonal communication skills.


* Ability to perform multiple tasks or activities simultaneously, provide quality patient service, prioritize and use critical thinking.


* Effectively communicate with patients in a supportive and tactful manner.


* Identify and apply effective service recovery opportunities.


* Ability to remain calm in a busy or stressful situation.


* Represent the organization in a positive manner, support and encourages strong morale within the team and maintain effective, professional relationships with others.


* Ability to engage patients and team members utilizing the CMH Experience Standards:
* I am creating a warming, caring, and non-judgmental environment
* I am actively listening and seeking information
* I am honest, truthful, and consistent
* I am respectful, treating all individuals with dignity and empathy
* I am serving as a role model, taking both initiative and ownership when appropriate
* I am working collaboratively and demonstrating teamwork
* I am resilient and adapt to change in positive ways


* Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.


* Ability to collaborate with all layers of the management/ administration team.



What It's Like Working At CMH:

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.

CMH offers a robust benefits package that includes:

* Robust Paid Time Off (PTO) program
* Medical plan with enhanced Tier 1 benefits provided within the CMH system.
* Dental plan
* Vision plan
* Health Savings Account (HSA)
* Basic Life insurance at no cost
* Supplemental Life insurance
* Long-term disability insurance
* 401(k) or 403(b) retirement savings plans
* Tuition IO partnership for student loan repayment assistance and tuition assistance
* Family leave program for Parental Leaves
* Comprehensive Wellness Program

Living in Central Maine:

While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools.

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application



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