PATIENT REGISTRAR

* Interview patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system and maintains the accuracy, confidentiality and integrity of the automated database.
* Coordinate and communicate accurate and updated registration/admission/and pre-admission activities with Medical Records, Nursing, Care/Case Management, Utilization Management, Physicians' offices, Patient accounts, and any other hospital departments, as may be required, to support the appropriate, accurate, safe and effective patient care.
* Initiate and maintain organized files and records, related to orders, payer authorizations, booking slips, schedules, and others per department procedure.
* Contacts patients, employers, insurers and patient representatives to obtain insurance and other information necessary to secure hospital reimbursement, verifies benefits and pre-certifies all insurance plans to ensure maximum reimbursement to the hospital.
* Verifies benefits, utilizing insurance verification systems. Obtains referrals and authorizations required and documents complete information, along with approved bed status, if applicable, in the computer system. Obtains pre-certifications in a manner to ensure maximum allowable reimbursement to the hospital.
* Maintains a thorough knowledge of departmental policies and procedures to ensure maximum reimbursement to the hospital.
* Attends departmental and other meetings as requested by the immediate supervisor.
* Ensure timely placement of patients in the most effective and appropriate manner. Process admissions, discharges and transfers of all Hospital patients, per department procedures.
* Explain and process payments from patients, which may include but not limited to estimates, co-pays, co-insurance, and deductibles.
* Follows department procedures related to securing payment information and providing patient receipts.
* Provide information to patient and/or representative on: Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, Financial issues and refers to Financial Counselor if appropriate. Obtain completed forms as available.
* Consistently provides service excellence to all patients, family members, visitors, volunteers and coworkers.
* Check in and/or transcribe orders in our HIS.
* May schedule patient visits based on departmental needs.
* Perform other work related duties and activities as assigned or requested by manager/supervisor.
* Ability to read, write and communicate in English at the level of a high school graduate.
* Ability to type at the rate of 25 WPM as demonstrated by a timed test.
* Computer skills to perform the job functions in a satisfactory, accurate and productive manner.
* Successful passage of a Medical Terminology course within the last five years or successful passage of Medical Terminology challenge exam.
* Ability to work independently and under pressure.

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