PATIENT RELATIONS COORDINATOR
1 month ago
The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff, and administration, to respond to and resolve issues relative to patients expressing dissatisfaction with hospital services or other problems during or following their hospitalization; and, to act as a resource by providing needed information, services and education to patients, families and staff.Essential Functions:• Works with patients/families and/or patient's significant other in a timely and efficient manner to ensure or improve satisfaction with hospital services.• Identifies and addresses patient/family/significant other complaints, grievances, problems, inquiries or expressions of concern by working with hospital staff and management.• Identifies and addresses trends or opportunities for improvement in a prompt manner.• In the absence of the Patient Relations representative, at times when volunteers stand in for that person, the representative is to follow-up and follow-through on issues that may be identified.• To the extent possible, visits patients who are admitted (or if the patient cannot effectively represent his/her views, the significant others of that patient) within 24 to 48 hours of the admission, advised of the availability and role of the representative and told how to contact him/her should the representative's services be required.• Assists in continuously assessing the overall quality of the patient care delivery process in order to identify areas for improvement.• Works with administration and/or department managers to conduct follow-up on standardized patient satisfaction surveys.• Provides in-services and/or counseling as requested by management regarding customer service standards.• Reinforces, through daily involvement with staff, our commitment to quality service.• Performs special studies, projects, other tasks/functions as may be assigned, such as, Notary Services.• Maintains records/documentation of all professional contacts and interviews on a daily basis to follow patients• Drafts a yearly departmental budget for review and subsequent approval by the Risk Manager.• Acts as contact person when replacing/reimbursing for lost/damaged articles as indicated.
Qualifications
Education and Experience:High School Diploma/GED, required Over 3 years in the health-care field and experience in a supervisory position, requiredBachelor's Degree Preferred
Responsibilities varied hours
-
Patient Relations Coordinator
2 weeks ago
Sellersville, United States Grand View Hospital Full timeResponsibilities: The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff, and administration, to respond to and resolve issues relative to patients expressing dissatisfaction with hospital services or other problems during or following their hospitalization; and, to act as a resource by providing...
-
Patient Relations Coordinator
4 weeks ago
Sellersville, United States Grand View Health Full timeResponsibilities Recruitment Summary: The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff and administration to respond to and resolve issues relative to patients expressing dissatisfaction with hospital services or other problems during or following their hospitalization, and to act as a...
-
Patient Care Coordinator
3 weeks ago
Sellersville, United States Alliance Cancer Specialists Full timeOverview:Alliance Cancer Specialists, the largest community-based oncology practice in Southeastern PA, is growing our Operations team! We are seeking a full-time Phone Operator . The perfect candidate will be a compassionate, detail-oriented individual excited join our hardworking team here at Alliance. This position is located at our Sellersville...
-
Patient Care Coordinator
1 week ago
Sellersville, United States US Oncology Full timeOverview Alliance Cancer Specialists, the largest community-based oncology practice in Southeastern PA, is growing our Operations team! We are seeking a full-time Phone Operator. The perfect candidate will be a compassionate, detail-oriented individual excited join our hardworking team here at Alliance. This position is located at our Sellersville...
-
Patient Care Coordinator
3 weeks ago
Sellersville, United States Vantage Oncology Centers of Pennsylvania Full timeReference #: 23673 Overview Alliance Cancer Specialists, the largest community-based oncology practice in Southeastern PA, is growing our Operations team! We are seeking a full-time Phone Operator. The perfect candidate will be a compassionate, detail-oriented individual excited join our hardworking team here at Alliance. This position is located at our...
-
Patient Care Coordinator
5 days ago
Sellersville, United States Vantage Oncology Centers of Pennsylvania Full timeReference #: 23673 Overview Alliance Cancer Specialists, the largest community-based oncology practice in Southeastern PA, is growing our Operations team! We are seeking a full-time Phone Operator. The perfect candidate will be a compassionate, detail-oriented individual excited join our hardworking team here at Alliance. This position is located at our...
-
Scheduling Coordinator
2 weeks ago
Sellersville, United States Grand View Hospital Full timeResponsibilities The Scheduling Coordinator assists in coordinating the OR scheduling needs of the surgeons, as deemed appropriate and necessary. They will interact with the office staff, operating room personnel and patients to aid patients in the OR scheduling process. The Scheduling Coordinator also assists with a variety of administrative and patient...
-
Scheduling Coordinator
3 weeks ago
Sellersville, United States Grand View Hospital Full timeResponsibilities The Scheduling Coordinator assists in coordinating the OR scheduling needs of the surgeons, as deemed appropriate and necessary. They will interact with the office staff, operating room personnel and patients to aid patients in the OR scheduling process. The Scheduling Coordinator also assists with a variety of administrative and patient...
-
Clinical Coordinator
2 weeks ago
Sellersville, United States Healogics Full timeThe rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Think you are a great fit? Learn more about this role here: Healogics is the largest provider...
-
Stroke & Heart Failure Coordinator
1 week ago
Sellersville, United States Grand View Hospital Full timeResponsibilities: The Stroke and Heart Failure Program Coordinator, under the direction of the Telemetry Unit Director, serves as a Clinical and Program Coordinator for the Stroke and Advanced Heart Failure Program, ensuring quality, timeliness and effectiveness of patient care delivery. Incumbent oversees both programs and maintains a strong component of...
-
Sellersville, United States Grand View Health Full time**Schedule**:Full Time, 8am-4:30pm, Monday-Friday **Responsibilities**: Grand View Health is looking for a friendly and energetic Patient Service Representative to join our Surgical office in Sellersville and become a valued member of our team. - With a network of medical practices throughout Bucks and Montgomery counties, Grand View Health functions as an...
-
Clinical Research Coordinator
3 weeks ago
Sellersville, United States US Oncology, Inc. Full timeOverview Alliance Cancer Specialists, the most extensive community-based oncology practice in Southeastern PA, is growing our Clinical team! We are seeking an Clinical Research RN. The perfect candidate will be a compassionate, detail-oriented individual excited to join our hardworking team here at Alliance. This position will be located in our Buxmont...
-
Clinical Research Coordinator
2 weeks ago
Sellersville, United States US Oncology, Inc. Full timeOverview Alliance Cancer Specialists, the most extensive community-based oncology practice in Southeastern PA, is growing our Clinical team! We are seeking an Clinical Research RN. The perfect candidate will be a compassionate, detail-oriented individual excited to join our hardworking team here at Alliance. This position will be located in our Buxmont...
-
Patient Care Technician, Telemetry
3 weeks ago
Sellersville, United States Grand View Hospital Full timeResponsibilities Under direct supervision of the professional staff the Clinical & Quality Assistant, Telemetry performs certain non-complex duties related to patient care and functioning of the unit. The Clinical & Quality Assistant, Telemetry functions to support the staff assisting with clerical duties along with delivery of patient care to varied age...
-
Patient Care Technician, Telemetry
2 weeks ago
Sellersville, United States Grand View Hospital Full timeResponsibilities Under direct supervision of the professional staff the Clinical & Quality Assistant, Telemetry performs certain non-complex duties related to patient care and functioning of the unit. The Clinical & Quality Assistant, Telemetry functions to support the staff assisting with clerical duties along with delivery of patient care to varied age...
-
Clinical Research Coordinator
3 weeks ago
Sellersville, United States Alliance Cancer Specialists Full timeOverview: Alliance Cancer Specialists , the most extensive community-based oncology practice in Southeastern PA, is growing our Clinical team! We are seeking an Clinical Research RN. The perfect candidate will be a compassionate, detail-oriented individual excited to join our hardworking team here at Alliance. This position will be located in our Buxmont...
-
Patient Care Technician, Telemetry
3 weeks ago
Sellersville, United States Grand View Hospital Full timeResponsibilities Under the direction of the Professional Staff, the Patient Care Technician, Telemetry performs certain non-complex duties related to patient care and functioning of the unit. The Patient Care Technician, Telemetry functions to support and assist the staff in the delivery of patient care to varied age groups while providing a calm, caring...
-
Patient Care Technician, Telemetry
4 weeks ago
Sellersville, United States Grand View Hospital Full timeResponsibilities Under direct supervision of the professional staff the Patient Care Technician, Telemetry performs certain non-complex duties related to patient care and the functioning of the unit. The Patient Care Technician, Telemetry functions to support the staff assisting with clerical duties along with delivery of patient care to varied age groups...
-
Patient Care Technician, Telemetry
3 weeks ago
Sellersville, United States Grand View Hospital Full timeResponsibilities Under the direction of the Professional Staff, the Patient Care Technician, Telemetry performs certain non-complex duties related to patient care and functioning of the unit. The Patient Care Technician, Telemetry functions to support and assist the staff in the delivery of patient care to varied age groups while providing a calm, caring...
-
Patient Care Technician, Telemetry
2 weeks ago
Sellersville, United States Grand View Hospital Full timeResponsibilities Under the direction of the Professional Staff, the Patient Care Technician, Telemetry performs certain non-complex duties related to patient care and functioning of the unit. The Patient Care Technician, Telemetry functions to support and assist the staff in the delivery of patient care to varied age groups while providing a calm, caring...