PATIENT SERVICES REPRESENTATIVE

3 weeks ago

Philadelphia PA USA, United States Drexel University Full time
Patient Services Representative

Job no: 502115
Work type: Full-Time
Location: Center City - Philadelphia, PA
Categories: College of Medicine

Job Summary

The Patient Services Representative will provide quality and consistent services to the patients in the Program calling to schedule medical appointments as well as coordinate procedures. Responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Gathering correct patient demographics, insurance and/or financial information is essential. Employee must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Essential Functions

  • Greet visitors to the practice, directing them appropriately.
  • Answer incoming calls to the Partnership Comprehensive Care Practice, and triages calls appropriately.
  • Schedule patient appointments. Offer appointment alternatives when needed.
  • Scheduling duties include accurately gathering patient demographics, insurance and/or financial information to establish patient's account, financial and billing data for the purpose of expediting third party billing and collection self-pay balances.
  • Ensure that patient referrals from outside providers are secured prior to appointments.
  • Ensure documents are scanned in accordance with scanning guidelines.
  • Manage message pool(s) as assigned. Processing preauthorization requests.
  • Performs other administrative duties related to the efficient operations of the Partnership Program.

Required Qualifications

  • Minimum of a High School Diploma or GED.
  • Proficiency in PC use and applications such as MS Office, Word and Outlook.
  • Working knowledge of electronic medical record and scheduling systems - EPIC preferred.
  • Medical terminology and bi-lingual speaking preferred.

Preferred Qualifications

  • Experience in customer service, preferably in a high volume administrative or medical setting.
  • Call center experience a plus.
  • Excellent communication skills, written and verbal as well as interpersonal skills.
  • Listen carefully and communicate clearly.
  • Manages interactions from the patient's point of view. Respects patient/family confidentiality.
  • Ensures and respects patient/family and customer confidentiality; makes necessary interaction to accommodate the diverse needs of our patients, families and customers.
  • Ability to multitask is essential. Ability to work with others in a close manner; teamwork is essential. Ability to adapt to change and meet unexpected needs and demands.
  • Must be accountable, dependable, independent, motivated, punctual, reliable, and flexible.
  • Must exhibit excellent work ethics and maintain honesty and integrity.
  • Other administrative duties as assigned. The duties listed above are not all-inclusive.

Physical Demands

  • Typically standing, walking.

Location

  • Center City - Philadelphia, PA

Additional Information

This position is classified as Non-Exempt with a grade of F, [$14.10 - $21.25]. The offered pay is dependent upon internal equity and the successful candidate's competencies, education, and experience.

For more information regarding Drexel's Professional Staff salary structure and Compensation Guidelines & Policies, please visit the Compensation and Salaries website.

Please review the Benefits Brochure for some information on our benefits offerings.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised: Apr 2 2024 Eastern Daylight Time
Applications close: Jun 30 2024 Eastern Daylight Time

  • Patient Services Representative

    2 weeks ago

    Philadelphia, United States Spectrum Health Services, Inc. Full time

    Job DescriptionSpectrum Health- a world-class community health center that proudly cares, values, and serves its community is in search of a dynamic Patient Services Representative who cares about, values, and is dedicated to world-class healthcare service delivery. If this is you, come live your life's passion at Spectrum and earn your living where your...

  • Patient Services Representative

    2 weeks ago

    Philadelphia, United States Spectrum Health Services, Inc. Full time

    Job Description Spectrum Health- a world-class community health center that proudly cares, values, and serves its community is in search of a dynamic Patient Services Representative who cares about, values, and is dedicated to world-class healthcare service delivery. If this is you, come live your life's passion at Spectrum and earn your living where your...

  • Patient Service Representative

    2 weeks ago

    Philadelphia, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    1 week ago

    Philadelphia, United States Virtual Full time

     Healthcare education center has an immediate opening for a Patient Service Representative; position is part-time and onsite. PSR is responsible for patient registration, insurance identification and verification, authorizations and referrals. Prior experience is required.  Position starts immediately. 

  • Patient Service Representative

    3 days ago

    Philadelphia, United States Solis Mammography Washington Radiology Full time

    Job DescriptionJob DescriptionAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in...

  • Patient Service Representative

    5 days ago

    Philadelphia, United States Vaco Full time

    Healthcare education center has an immediate opening for a Patient Service Representative; position is part-time and onsite. PSR is responsible for patient registration, insurance identification and verification, authorizations and referrals. Prior experience is required. Position starts immediately. Vaco values a diverse workplace and strongly encourages...

  • Patient Service Representative

    5 days ago

    Philadelphia, United States Drexel University Full time

    Patient Service Representative Job no: 501780 Work type: Full-Time Location: Other - Philadelphia, PA Categories: Drexel University, College of Nursing and Health Professions Job Summary Upholds the health center mission by assuring the delivery by assuring that patients have access to health care that is competent, caring, and meets with a high degree of...

  • Patient Service Representative

    2 days ago

    Philadelphia, United States Salus University Full time

    Salus University is seeking a skilled professional to fill the position of Full Time Patient Service Representative. **Primary Function**: Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries. **Principal Duties and Responsibilities**: - Manages all aspects of...

  • Patient Service Representative

    3 days ago

    Philadelphia, United States Drexel University Full time

    Patient Service RepresentativeJob no: 501780 Work type: Full-Time Location: Other - Philadelphia, PA Categories: Drexel University, College of Nursing and Health ProfessionsJob SummaryUpholds the health center mission by assuring the delivery by assuring that patients have access to health care that is competent, caring, and meets with a high degree of...

  • Patient Services Representative

    2 weeks ago

    Radnor, PA, United States General Healthcare Resources, Inc. Full time

    Patient Service Representative* Currently seeking a _*Patient Service Associate (PSR) f*_or a premier Hospital System in Bethlehem, PA. Hospital has a few locations, and you must be able to possibly travel to different locations. This is a full-time contract, temp-hire opportunity! *Pay $19-$21 per hour!* *Locations/Hours: All are full time M-F and Temp...

  • Patient Responsible Representative

    5 days ago

    Philadelphia, United States Rothman Orthopaedics Full time

    Job DetailsLevel Entry Job Location Center City 833 Chestnut - Philadelphia, PA Remote Type Hybrid Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Shift DescriptionRothman Orthopaedics is looking for a Patient Responsible Representative to join our team! The Patient Responsible Representative is responsible receives...

  • Patient Service Representative

    5 days ago

    Philadelphia, United States Temple University Full time

    Responsible for all functions related to patient access in all Ambulatory Care areas including, but not limited to, patient check-in/check-out, registration related activities, insurance verification, referral determinations, active account verification, patient demographic entry and verification, scheduling of: new and follow-up appointments, lab and...

  • Patient Access Representative

    5 days ago

    Philadelphia, United States Penn Medicine Full time

    Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today...

  • Patient Access Representative

    5 days ago

    Philadelphia, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Lead Patient Access Representative

    4 weeks ago

    Philadelphia, United States Penn Medicine Full time

    **Description** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all...

  • Patient Access Representative

    3 days ago

    Philadelphia, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...

  • PATIENT SERVICES REPRESENTATIVE

    1 week ago

    Philadelphia, United States Temple University Health System Full time

    The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the...

  • Client Service Representative

    1 week ago

    Philadelphia, United States VCA Animal Hospitals Full time

    Seeking a Part Time Client Service Representative! VCA Cat Hospital of Philadelphia is seeking an Experienced Client Service Representative to join our team full time! We are located in Philadelphia, PA and our team has a shared devotion to provide progressive medicine with compassion as a driving force. We are eager to welcome a like-minded...

  • Sales and Customer Service Representative

    5 days ago

    Philadelphia, United States Essential Telecommunications Provider - Immediate Positions Available! Full time

    Job DescriptionJob DescriptionWe are on the search for hard-working individuals that are looking for a great entry-level Sales and Customer Service Representative position with real growth opportunities!Our goal is to cultivate and maintain true partnerships with our clients and consumers. We’ve become the nation’s largest business consulting firm due to...

  • Customer Service Representative

    2 days ago

    Philadelphia, United States Help at Home Full time

    **Help at Home is hiring a Care Supervisor (Customer Service Representative)!** Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our...