Tier II Helpdesk Specialist with Security Clearance
4 weeks ago
• Responsible for requirements gathering from the users and coordination of the service / delivery activities with the external organizations to resolve the users identified issue.
• Provide user base with instruction and assistance to establish accounts, procure laptops and interface with the Capabilities Help Desk.
• Perform quality control checks and tracking for all account paperwork, including interface with the Information Assurance and Security Offices prior to account form submission.
• Manage SharePoint pages on three networks (U/S/TS) and ensure the pages are up-to-date and provide customers with both self-help procedures as well as ways to escalate IT
Desired Requirements: • TS/SCI with counter-intelligence polygraph.
• 5 years of experience in IT related work.
• BS degree in Computer Science, Cyber Security, Computer Information or Information Systems field from an accredited college or university
Can be mitigated by an additional 2 years of experience in IT related work (for a total of 7 years of experience overall).
• IT Level II certification
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