PATIENT SERVICES REPRESENTATIVE

4 weeks ago

Lewiston ME USA, United States Central Maine Medical Center Full time
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Therapy office

This is a Part Time, benefits eligible position

This position pays $20 per hour

The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The PSR performs all functions under guidance and direction from the Practice Manager.

Education and Experience:

1) High school diploma or equivalent required

2) Minimum of one year of work experience in directly communicating and providing service to patients or public required; preferably in a healthcare related field

3) Prior medical office experience and knowledge of medical terminology preferred

4) Demonstrated proficiency with data entry/keyboarding preferred

Essential Duties:

* Serves as the champion of the patient experience
* Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;

i. Greet people with a smile, friendly eye contact and say hello

ii. Take people where they are going, rather than point or give directions iii. Use key words at key times. Is there anything else I can do for you? iv. Foster an attitude of gratitude.

v. Round with reason and purpose.

* Prepares for clinic visits by reviewing next day patients and completing next day preparation activities.
* Maintains private physician office charts.
* Checks-in patient upon arrival in the practice. Identify correct patient information in Cerner Revenue Cycle. Verify patient demographic data. Present and educate patients on required forms and obtain signature as required by policy and procedure.
* Collects and posts payments and balances on accounts. Completes daily reconciliation of cash, reconciliation of appointment and charges and follow procedures according to standards. Copy, files and scans insurance cards as indicated by procedure.
* Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information, eligibility, and transfers to registration for update per organization policy, procedures and standards.
* Schedules tests and procedures. Completes and distributes ancillary service requisitions.
* Checks-out patients. Makes return appointments by scheduling patients into the correct appointment type, entering the primary care provider or referring provider and scheduling tests and procedures.
* Communicates with patients and staff by using multiple advanced communication tools, including phone call handling telecommunication system, emails, faxes and on-line chats and on-line scheduling applications.
* Answers telephone, take and deliver messages to physicians, nurses and others. Reports obtained medical information from patients and referring provider accurately, completely and timely. Disseminate messages, mail and forms according to practice communication standards.

What It's Like Working At CMH:

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.

CMH offers a robust benefits package that includes:

* Robust Paid Time Off (PTO) program
* Medical plan with enhanced Tier 1 benefits provided within the CMH system.
* Dental plan
* Vision plan
* Health Savings Account (HSA)
* Basic Life insurance at no cost
* Supplemental Life insurance
* Long-term disability insurance
* 401(k) or 403(b) retirement savings plans
* Tuition IO partnership for student loan repayment assistance and tuition assistance
* Family leave program for Parental Leaves
* Comprehensive Wellness Program

Living in Central Maine:

While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools.

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application

  • Patient Service Representative

    3 weeks ago

    Lewiston, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    3 days ago

    Lewiston, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    2 days ago

    Lewiston, United States Community Dental Full time

    Overview: **Responsibilities**: - Greet patients and visitors in a courteous and professional manner - Answer phone calls and direct inquiries to the appropriate personnel - Schedule patient appointments and follow-up visits - Verify insurance information and assist with billing inquiries - Maintain patient records accurately and ensure confidentiality in...

  • RN Patient Service Representative

    1 day ago

    Lewiston, United States Androscoggin Home Healthcare + Hospice Full time

    Title: RN Patient Service Representative, Lewiston What You’ll Do: Engage and collaborate with Referral Partners to secure all required information and documentation. Leverage all available resources to help our customers understand and navigate the home healthcare referral process. Provide assistance to customers telephonically, electronically, or by...

  • RN Patient Service Representative

    8 hours ago

    Lewiston, United States Androscoggin Home Healthcare + Hospice Full time

    Title: RN Patient Service Representative, Lewiston What Youll Do: + Engage and collaborate with Referral Partners to secure all required information and documentation. + Leverage all available resources to help our customers understand and navigate the home healthcare referral process. + Provide assistance to customers telephonically, electronically, or by...

  • Patient Service Representative

    3 days ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application! AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF...

  • Patient Service Representative

    2 weeks ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Family Medicine Residency office!This is a Full Time, benefits eligible position on the (shift)This position pays...

  • Patient Service Representative

    1 month ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Family Medicine Residency office! This is a Full Time, benefits eligible position on the (shift) This...

  • Patient Service Representative

    2 days ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Family Medicine Residency office! This is a Full Time, benefits eligible position on the (shift) This...

  • Patient Service Representative

    2 weeks ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Family Medicine Residency office! This is a Full Time, benefits eligible position on the (shift) This position...

  • Patient Service Representative

    12 hours ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Family Medicine Residency office! This is a Full Time, benefits eligible position on the (shift) This position...

  • Customer Service Representative

    2 weeks ago

    Lewiston, United States Amerivet Services LLC Full time

    Lewiston Veterinary Clinic in partnership with Amerivet is seeking a dedicated and compassionate Veterinary Receptionist to join our team. As a Veterinary Receptionist, you will play a crucial role in providing exceptional customer service and support to our clients and their beloved pets. We are a mixed animal practice that sees cats, dogs, and large...

  • Patient Services Rep

    2 weeks ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Cardiology office! This is a Full Time, benefits eligible position This position pays $20 per hour!...

  • Patient Services Rep

    2 days ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Cardiology office! This is a Full Time, benefits eligible position This position pays $20 per hour!...

  • Patient Services Rep

    1 month ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Cardiology office! This is a Full Time, benefits eligible position This position pays $20 per hour! Education...

  • Customer Service Representative

    3 days ago

    Lewiston, United States Quipt Home Medical Full time

    Job DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports To Branch Manager/CSR DirectorPosition Summary...

  • Patient Coordinator

    2 weeks ago

    Lewiston, United States King's Medical Group Full time

    Job DescriptionJob DescriptionSummary: Provides customer service to patients and physician’s offices; also provides administrative support for front desk and site operations.Essential Duties and Responsibilities include the following. Other duties may be assigned.Exercises the greatest degree of discretion in the handling and dissemination of confidential...

  • Patient Coordinator

    3 days ago

    Lewiston, United States King's Medical Group Full time

    Job DescriptionJob DescriptionSummary: Provides customer service to patients and physician’s offices; also provides administrative support for front desk and site operations.Essential Duties and Responsibilities include the following. Other duties may be assigned.Exercises the greatest degree of discretion in the handling and dissemination of confidential...

  • Client Service Representative

    6 days ago

    Lewiston, United States Androscoggin Bank Full time

    ** Client Service Representative - Lewiston** **Job Category****:** Retail Banking **Requisition Number****:** CLIEN001756 Showing 1 location **Job Details** **Description** **Client Service Representative - Lewiston** *Sabattus Street Branch - Full Time (40 hours/week)* Working at Androscoggin Bank means that you'll make a difference in a growing company...

  • Patient Service Contact Center Rep 1

    2 weeks ago

    Lewiston, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Essential Duties: Patient Scheduling (Hospital Based and Professional Services) The responsibilities include but are not limited to, accurate coordination and appropriate issuance of appointments for...