PATIENT ADVOCATE

3 weeks ago


Villa Rica GA USA, United States Tanner Health System Full time
The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and

patient guest satisfaction. They function as a non-clinical resource and liaison between the patient

and their family, and the hospital and community it serves. They ensure patient rights are respected,

promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit

for feedback to management and staff on issues related to patient satisfaction.

Education

High School Diploma or GED

Experience

Six months of related experience

Qualifications

* Experience in a hospital environment or customer service preferred.
* Bilingual preferred.
* Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
* Knowledge of medical terminology, hospital systems, operations, locations and departments relating

to patient care.

* Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare

Medicaid regulations.

* Ability to maintain confidentiality of sensitive verbal and written information
* Working knowledge of windows-based office software, computers, and operating systems

This is a Monday through Friday 8am-4:30pm position
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