MAITRE D

Responsibilities

* The Maitre' D / Guest Relations role is crucial to the overall guest experience
* This role is typically the first point of contact with our brand, company and team
* This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time
* While not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the business
* Oversee Host Station
* Update/implement host manual
* Develop consistent language and presence to be upheld by F&B team
* Take current host manual and training guides and update
* Determine staffing pars by day of week and by season
* When working a host shift, main point of contact for guests walking through the door
* Set the guest up with a great experience
* Develop strategies for collecting more details and notes on our guests
* Oversee Resy Operations
* Control reservations
* Own Guest Communications
* Maintain overall Resy tidiness
* Review Resy analytics on a weekly basis to mine for useful data
* Phone Communications
* Ensure phones are being answered and guests are being helped with reservations
* Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking
* Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation
* Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements

---