TELECARE NURSE, TRAINING ASSISTANT

2 weeks ago

Lisle IL USA, United States Dupage Medical Group Full time
Overview

Hours: Monday-Friday 8:30am-5:00pm

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

* Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
* $5,250 Tuition Reimbursement per year.
* 40 hours paid volunteer time off.
* A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
* 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
* 401(k) Match
* Profit-sharing program

Are you ready to challenge the expected to deliver the extraordinary?

Under the direction of the Central Triage Manager, and in collaboration with the Primary Central Nurse Triage trainer, the CNT Training Assistant will act as a resource to all new hires during their first 90 days of employment. This role will work closely with the primary trainer and will be responsible for monitoring training, facilitating training simulations, and conducting training assessments. This role will also act as a mentor and informational resource for onsite and remote staff through in-person, Microsoft teams, email and phone communication as needed. On site availability is required as training needs arise.

Responsibilities

The Journeys and Adventures that Await

MAJOR RESPONSIBILITIES

* Performs the essential duties of a Phone Triage Nurse (50%)
* Performs and delegates a variety of tasks to facilitate a distinct patient care experience
* Enters all pertinent patient communications in the patient's medical record in an accurate and timely manner
* Maintains confidentiality of all information as stipulated by HIPAA regulations and the DMG confidentiality policy
* Functions in the role of patient advocate by being the initial contact for patient-related issues
* Participates actively in meetings and department initiatives, contributing ideas for improvements and efficiencies when applicable
* Communicates with appropriate management staff to ensure identified problems are resolved both competently and confidently

* Provides training and acts as a primary resource for new nursing staff during their training and orientation period (30%)
* Assists with staff development, new employee orientation, and training
* Available to clinical and non-clinical staff to answer questions and provide aid, as appropriate
* Works in collaboration with department trainer to prepare new phone triage nursing staff to transition to a remote work environment
* Works in collaboration with management and training staff to ensure adequate on-site coverage for all training needs
* Demonstrates an understanding of departmental goals and company values through everyday attitude and behavior
* Researches and resolves issues independently, where able, and responds to inquiries promptly
* Monitors and ensures adherence to departmental protocols and workflows

* Participates in ongoing Staff Development and Assessments (20%)
* Responsible for assisting the department trainer with skill verification, material development, and updating documents as directed
* Complete competency assessment of agent performance at 90 days and post coaching/post simulation sessions. Provide applicable supervisor with written assessment of agent performance

Qualifications

The Experiences You Bring

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

License / Registration / Certification

* RN License in the state of Illinois
* CPR Certification

Level of Education

* RN (required)

Bachelor's Degree in Nursing (preferred)

Years of Experience

* Two years of nursing experience (minimum)
* Nursing in outpatient primary care setting (preferred)
* Previous training experience in a healthcare setting (preferred)

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