PATIENT REPRESENTATIVE
3 weeks ago
SUMMARY OF POSITION:
Identifies individuals and/or members of their families within the target population who are in need of preventive and primary health care services and links them to the services they need. Includes care for: acute; chronic and communicable diseases; dental services; prenatal care and family planning; WIC and other nutrition services; pediatric care and immunizations. Trains and mentors the Patient Representatives Perform other duties as assigned on as needed basis.
ESSENTIAL FUNCTIONS:
* Consult with medical staff to link patients to services through the provision of ancillaries such as translation, transportation assistance and application assistance.
* Facilitates patient appointments within different departments of SRH and outside agencies. Follows SRH procedures for referring patients to different departments of SRH and outside agencies, utilizing SRH preferred provider lists
* Assist patient in overcoming obstacles that would prevent them from receiving needed referrals.
* Responsible for facilitating patients to appropriate referred agencies, with specific focus on referrals to specialty care and public health insurance programs, as needed and appropriate; track progress in eCW and alert providers
* Answer patient questions to clarify provider instructions, procedures and referral needs.
* Responsible for transmitting all necessary clinical information available to specialist for referral; obtains consultant reports; obtains consent for release of information.
* Review open referrals for upcoming medical appointments and provide to clinical team
EDUCATION/EXPERIENCE:
High School Diploma/GED Required
2-4 years of related work experience
Job Type: Full-time
Salary: $19.00 - $22.00 per hour
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