Gondola Attendant

3 weeks ago

Hoonah AK United States Icy Strait Point LLC Full time
Work in a breathtaking area on an island in Southeast Alaska.

Reports to: Lead Gondola Attendant

Category: Seasonal (May through September)

Salary: $18 per hour


Position Summary:

Gondola Attendant are responsible for the safety of our guests while they are loading, riding, and unloading our gondola cabins, and responsible for making positive contact with ISP guests. You will be spending your days outside.


Essential Duties and Responsibilities:

  • Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
  • Provide excellent customer service to all Icy Strait Point guests, including tours.
  • Load and unload guests on the different gondola stations, aiding mobility challenged guests in the safe loading/unloading into the cabins.
  • Inform Operator or Supervisor of abnormal or unusual conditions that may adversely affect the safety of the gondola operation.
  • Handle crowd control in gondola queue areas.
  • Monitors and controls gondola unload area.
  • Maintain cleanliness on loading and off-loading area and maze throughout the day.
  • Ensure all shut-down procedures are followed, no passengers left on gondola, and that cabins is ready to operate next day.
  • Participate in all required trainings, including cross training for Guest Representative and Tour Sales Representative.
  • Promote other Icy Strait Point venues, distribute literature and/or sell merchandise.
  • Assist within programs wherever needed.

Experience, Skills & Qualifications:

  • Willing to work outdoors, including during inclement weather.
  • Must have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly and accurate manner.
  • Able to stand for long periods of time – required.
  • Must be safety conscious and able to make quick decisions.
  • Guest Service Representatives must be able to learn, retain and relay excursion information.
  • Current First Aid and CPR certification is preferred.
  • 1+ years’ experience with intermediate ski/ride skills preferred.
  • Good work ethic, dependability, and excellent customer service & communication skills


Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.



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