IVR Application Developer

2 weeks ago


Okemos MI United States Zele Cloud Full time

Job Description

Title: Senior Application Developer (Customer Service Team)

Location: Dearborn, MI (Hybrid)

Duration: 12 Months with possible extension

The ideal candidate should have at least 5 years of experience in one or more of the following:

  • Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
  • Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
  • Knowledge of PBX architecture, telecommunication network services, and contact center systems.
  • Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
  • Strong understanding of contact center operation, including key metrics and workforce management needs
  • As well as experience with management and development of speech recognition systems and grammars
  • Working Knowledge of Genesys Cloud is a plus.
IVR Application Developer (Contact Center)

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