IT SPECIALIST

Duties
• You will serve as an INFORMATION TECHNOLOGY (IT) SPECIALIST (SYSADMIN/CUSTSPT) in the IT Department, N6, of Navy Region North West Reserve Component Command of Everett, WA.
• You will review, approve, and track to completion of all local service requests and all NMCI Area Customer Technical Representatives (ACTR) request for creating, moving or deactivating accounts (Move-Add-Changes, M/A/Cs).
• You will apply knowledge and skill in customer support principles, installed systems bases, IT security principles, methods and procedures for documenting resolutions/problem resolution databases, and providing support.
• You will maintain related INFOSEC instructions, and ensure appropriate security documents are posted to command websites.
• You will assist in or serve as a member of a team for the accomplishment of special studies or projects, and coordinate efforts to implement mandatory technical standards of legacy systems
Requirements Conditions of Employment
• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check
To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final Secret security clearance prior to entrance on duty
Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code 411, proficiency level Basic the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies
Qualifications Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities, and competencies necessary for immediate success in the position
Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position
Such experience is typically in or directly related to the work of the position to be filled
You must have IT-related experience demonstrating each of the four competencies listed below:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail
Approving and reviewing requests for hardware changes, equipment moves, network installation, software installations and facility changes.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Providing users advice and notifications in regards to security issues affecting both NMCI and non-NMCI systems.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
Recommending changes in agency policies and procedures.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
Assisting subordinate or administratively supported organizations with order development, submission and problem resolution
** AND ** In addition to the four competencies above, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector
Specialized experience must demonstrate the following:
• Experience applying knowledge of agency information processing standards, policies, and procedures to analyze and advise managers on system matters and evaluate the need for changes in existing policies and procedures.
• Experience applying knowledge of equipment characteristics, computer techniques, requirements, methods, and procedures to include familiarity with approaches used by organizations in other agencies and/or the private sector in order to evaluate quality and level of service provided and to provide advice and assistance to managers.
• Experience applying knowledge of the major issues, program goals and objectives, work processes, and administrative operations of assigned program and administrative operations.
• Experience analyzing and solving problems and developing proposals for resolution of standard issues and problems
Additional qualification information can be found from the following Office of Personnel Management website: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social)
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment
Education BASIC REQUIREMENTS: This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Qualifications/Experience
Education: All academic degrees and coursework must be from accredited or pre-accredited institutions
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Applicants may substitute the following education for the required experience, provided it demonstrates the knowledge, skills and abilities necessary to do the work of the position: GS-9: Successful completion of a master's or equivalent graduate degree OR Successful completion of two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree If you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume
IF CLAIMING EDUCATION, FAILURE TO SUBMIT TRANSCRIPTS/ITEMIZED LIST WILL RESULTIN AN INELIGIBLE RATING
See OPM's General Policies for information on crediting education
Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States
It is the responsibility of the applicant to provide such evidence when applying for further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional information This announcement uses the Certain Personnel of the DoD direct hire authority to recruit and appoint qualified candidates to positions in the competitive service
The incumbent is required to obtain the foundational qualification within 9 months and the residential qualification within 12 months of appointment and maintain qualifications as described in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies
Participation in a continuous professional development program, completing an annual 20-hour minimum of Cyber Workforce related continuous professional development must be documented and completed in a current individual development plan signed by both the employee and supervisor
The incumbent may be required to work an irregular work schedule to support Drill Week End requirements
This position may require evening and weekend work
The position often requires irregular hours
This position requires 5% travel away from the duty station
Must be willing and able to travel on military or commercial aircraft
Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees
A relocation incentive is generally a single payment intended to off set some of the relocation costs experienced by the selectee
A relocation incentive may be authorized
This position is covered by the Department of Defense Priority Placement Program
Several vacancies may be filled
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments
Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants
Policy inf

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