IT Field technician

2 weeks ago

Boston MA United States Vortalsoft Inc Full time
Job description:
  • Looking for a reliable and responsive D1 Field Service Technician to cover Boston, MA / New England area (Gen
    Territory).
  • Must have an active driver's license and reliable transportation.
  • The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.
General FST responsibilities:
  • 40-hrs/week (on-call nights/weekends required).
  • Must be able to work overtime when required (limited OT with Manager approval beforehand).
  • Must have excellent communications and customer service skills and demonstrate leadership and creative thinking.
  • Provide quality customer support and relations through use of customer management skills and other D1Employees.
  • Diagnose machine performance problem.
  • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
  • Installing and repairing Servers
  • Troubleshoot and installing in LAN-WAN environments
  • Provide some desk side technical support for hardware and software
  • Perform analysis to effectively identify potential problems to eliminate problems in the future
  • Maintain requisite technical competence to support the hardware and software
  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
  • Taking appropriate actions to mitigate or eliminate hardware/software problems
  • Handle General Territory.
  • Perform applicable preventative maintenance, per OEM specifications
  • Skills/Experience:
Required Skills:
  • A+ce, Vehicle, ability to travel overnight and pull after hours on-call
  • Standby and travel are a requirement, normally 150 mile radius
  • Needs mechanical abilities and printer skills as well as PC repair and software
Required Education:
  • High school/College/Military/Tech School/IT course.
  • Required Years of Experience:
  • 2+ Years
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