PATIENT ACCOUNT COORDINATOR LEAD

4 weeks ago

Statesboro GA USA, United States Optim Full time
Optim Orthopedics is seeking a full time Patient Account Coordinator Lead for our Statesboro, GA location.

Job Requirements: Primary Duties:

* Assist with supervising daily PAC operations and task.
* Assist with staffing plans and PAC training.
* Identifies and assist with system improvement implementations.
* Contacts patients regarding outstanding balances. Reviews upcoming schedules and
provides notes in the patient account for the front desk regarding collections of any
balances due prior to patients appointment.
* Establishes payment plans to help patients manage payment of bills. Monitors payment
plans to ensure patients are on time with payments and will contact them accordingly.
* Monitors pre-surgical bucket in EMR for patient surgical cases. Reviews the patients
insurance for eligibility and benefits. Verifies and runs CPT code in appropriate system to
validate allowable and contacts patient to review the co-insurance or deductible needed
prior to surgery. Sets up payment plan or collects amount due prior to surgery.
* Timely and appropriate resolution of all assigned accounts for patients with the purpose of
managing account receivables balances.
* Identify and communicate any trends, denial issues or irregularity impacting resolution of
patient accounts or daily production workflow to supervisor and other team members and
recommend resolution.
* Assist to identify delinquent accounts to forward to collection agencies to appropriate
billing staff.
* Verifies all entries made into the system and balances end of day batch for TOS
collections. Reconciles and closes batches daily.
* Responds to patients billing and statement inquiries. Will be available for the front desk to
assist patients as needed with any billing concerns or questions. Forwards any billing issues
identified to the appropriate staff to assist patients with resolution. Maintains up-to-date
knowledge of third party billing and reimbursement, clinics financial policies and industry
knowledge.
* Prepares, reviews and submits weekly productive reports for tracking and productivity
purposes. Utilizes the payment plan reporting in EMR to assist with contacting patients for
delinquent payments.
* Responds to patient calls timely and professional and documents appropriately in the
patient chart.
* Completes annual compliance and regulatory requirements as applicable.
* Makes recommendations to management for potential write-offs as needed.
* Other duties may be assigned.

Optim Offers:
  • Competitive Pay
  • Company Benefits
  • Paid Time Off
  • Holiday Pay
  • 401K Plan

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