PATIENT CARE NAVIGATOR

3 weeks ago

Sioux Falls SD USA, United States Medcor, Inc Full time
Advance your career into a telemedicine position You'll be working in a new, fun, future-focused telephonic triage environment in the heart of downtown Sioux Falls, SD

We are looking for Patient Care Navigators to work full-time (40 hours per week), with your choice of either 5 days/week 8-hour shifts or 4 days/week 10-hour shifts. The hours will fall within 11a-9p CST with a rotating weekend schedule. You must be able to fully attend an initial 4-week Training Period M-F 8am to 4pm. Compensation for the position is $19/hour, with a $1/hour differential for Bilingual candidates who are fluent in Spanish. If you are tech-savvy, have excellent communication skills and a strong work ethic, consider joining this team

As a Patient Care Navigator, you will be responsible for processing calls and generating reports from Medcor Telehealth Triage clients, supervisors, or injured workers in situations where triage is not required, within our call center environment. During this process, you will be required to follow standard operating procedures to place calls in the correct company and location, gather & document basic demographic information about the workplace incident, and provide information to the injured worker or supervisor as requested by Medcors client.

The Location

Medcors Sioux Falls Office is located in beautiful downtown Sioux Falls, SD, which is surrounded by a vast selection of restaurants, bistros, breweries and coffee shops that help provide and support our team culture.

Why Should You Apply?

* Supportive team environment
* Work/Life balance
* Competitive pay
* Work in a new state-of-the-art facility with proprietary healthcare technology
* Competitive benefits package (Including paid parking)

Heres why people love working for Medcor:

* Stability Weve been around since 1984.
* Competitive pay and benefits.
* Training to give you the tools you need to succeed.
* Future opportunities Medcor is a growing company with a lot more to offer than just this job. There are opportunities to move vertically, horizontally, and geographically
* Open-door policy. Your opinion matters speak your mind We encourage it and we look forward working together to improve our organization and your job.

A typical day in the life of a Patient Care Navigator

Answer inbound employee and/or supervisor injury report calls where triage is not required, within a fast-paced call center environment. Immediately transfer calls requiring triage to the appropriate triage queue.

Follow standard operating procedure and client specific directives in order to correctly gather pertinent information from injured workers or supervisor and enter into proprietary software to complete the call report.

Enter information into Medcors Triage software application that accurately reflects the phone interaction of each inbound/outbound triage call associated to one of Medcors Clients, either supervisor, injured employee, or medical providers.

Ability to follow protocols, including Medcors proprietary algorithms and completing forms/fields in the application.

Use professional phone etiquette & excellent customer service skills during phone interactions to help ensure client satisfaction & retention. Effectively assist the caller with problem solving all issues related to their call.

Promote clear and coherent verbal communication with callers following an appropriate line of questioning and clarification of information when needed.

Read & apply all client specific directives as they appear throughout the call process, gathering or providing information to injured worker and/or supervisor as directed.

Responsible for collecting and inputting data elements that will support the documentation and reports

Follow HIPAA Compliance Policies to protect the confidentiality of information.

Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system.

Monitor your own performance with dashboard metrics, reviewing & acknowledging individual stats, and look for ways to improve. Participate in coaching sessions to improve performance.

Compliance with all departmental standards, policies, and procedures as they relate to call processing, attendance, adherence, and quality standards.

Responsible for timely completion of annual or monthly assignments in MedcorU, such as Compliance Modules, Training Bulletins, and Staff meeting newsletters.

Responsible for projects and duties delegated by the Operations Manager or Director.

Always supports Medcors Core Values & Culture.

Attend meetings at the request of the leadership or Learning and Development teams.

You Must:

High school diploma or GED.

At least two years of customer service or client relations experience is preferred.

A basic understanding of occupational job processes and potential injuries as it relates to various industries is also helpful.

Proficient at data entry, speed and accuracy, that is acceptable to enter information while listening & engaging in conversation with caller. Must be able to type at least 25 words per minute.

PC proficiency is required, with experience in Microsoft Office applications including Word, Excel and Outlook

The most competitive candidates will...

* Have a working knowledge or background in any medical field (strongly preferred, but not required).
* Be comfortable working in a call center environment, with minimal oversight or direct interaction with coworkers.
* Possess excellent verbal/written communication skills.
* Be bilingual in Spanish (not required)

Medcor Benefits

Paid time off, health and dental insurance, 401K with match, education reimbursement and more. Supportive environment. To learn more about Medcors Culture click

  • Patient Care Technician

    4 days ago

    Sioux Falls, SD, United States Avera Health Full time

    **Only applicants who are current Avera McKennan employees & have ICU experience are eligible to apply   Join the Patient Care Technician (PCT) team at Avera! Award Winning Health Care:  Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired...

  • Patient Care Technician

    4 days ago

    Sioux Falls, SD, United States Avera Health Full time

    **Only applicants who currently work at Avera McKennan Hospital in Med Surg Unit are eligible to apply**  Join the Patient Care Technician (PCT) team at Avera! Award Winning Health Care:  Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s...

  • Remote LPN Patient Care Coordinator

    3 days ago

    Sioux Falls, United States Wellbox Care Management Services Full time

    Description Wellbox is a growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive and preventative virtual care solutions delivered by an elite team of experienced LPN nurses. Their ability to create positive healthcare experiences and empower people in their health journeys allows us to...

  • Remote LPN Patient Care Coordinator

    1 day ago

    Sioux Falls, United States Wellbox Care Management Services Full time

    Description Wellbox is a growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive and preventative virtual care solutions delivered by an elite team of experienced LPN nurses. Their ability to create positive healthcare experiences and empower people in their health journeys allows us to...

  • RN - Patient Care Coordinator - Home Health

    2 weeks ago

    Sioux Falls, SD, United States Avera@Home Sioux Falls Full time

    Join the RN Nursing team at Avera! Love Where You Work: Work at Avera where current employees rate their satisfaction at 94%. Join a team where the career opportunities are endless. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. ...

  • Registered Nurse

    2 weeks ago

    Sioux Falls, SD, United States Avera@Home Sioux Falls Full time

    Join the RN Nursing team at Avera! Love Where You Work: Work at Avera where current employees rate their satisfaction at 94%. Join a team where the career opportunities are endless. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. You...

  • Registered Nurse

    1 month ago

    Sioux Falls, SD, United States Avera@Home Sioux Falls Full time

    Join the RN Nursing team at Avera! Love Where You Work:  Work at Avera where current employees rate their satisfaction at 94%. Join a team where the career opportunities are endless. Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you...

  • Patient Care Technician

    3 days ago

    Sioux Falls, SD, United States Avera McKennan Hospital Full time

    * Only current nursing students or current CTE students are welcome to apply!*  Join the Patient Care Technician (PCT) team at Avera! Award Winning Health Care:  Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care Organization by...

  • Pulmonary Critical Care Opportunity Sioux Falls, SD

    1 week ago

    Sioux Falls, SD, United States Sanford Health Full time

    The Sanford Pulmonary Clinic is seeking a fellowship trained BC/BE Pulmonary/Critical Care physician. The Pulmonary Clinic provides in-hospital and outpatient consultations, as well as procedural medical services in the specialties of Pulmonology, Critical Care, and Sleep Medicine. We offer a unique call free, blended rotation schedule of Critical Care,...

  • Patient Care Technician

    3 days ago

    Sioux Falls, United States Avera Health Full time

    **Only applicants who are current Avera McKennan employees & have ICU experience are eligible to apply Join the Patient Care Technician (PCT) team at Avera! Award Winning Health Care: Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care...

  • Patient Care Coordinator

    4 weeks ago

    Sioux Falls, United States Dental Comfort Center Full time

    Job DescriptionJob DescriptionDental Comfort Center is looking for an outgoing individual with superb phone skills and a people person for our Patient Care Coordinator position. We need a compassionate person with great communication skills to be responsible for financial arrangements, and insurance, and oversee our preventive care system. Great work...

  • Patient Care Technician

    5 days ago

    Sioux Falls, United States Avera Health Full time

    **Only applicants who are current Avera McKennan employees & have ICU experience are eligible to apply   Join the Patient Care Technician (PCT) team at Avera! Award Winning Health Care:  Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired...

  • Patient Care Technician

    5 days ago

    Sioux Falls, United States Avera Health Full time

    **Only applicants who currently work at Avera McKennan Hospital in Med Surg Unit are eligible to apply**  Join the Patient Care Technician (PCT) team at Avera! Award Winning Health Care:  Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s...

  • Patient Care Technician

    5 days ago

    Sioux Falls, United States Avera Health Full time

    **Only applicants who currently work at Avera McKennan Hospital in Med Surg Unit are eligible to apply**  Join the Patient Care Technician (PCT) team at Avera! Award Winning Health Care:  Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s...

  • Patient Care Technician

    4 days ago

    Sioux Falls, United States LifeScape Full time

    Patient Care Technician * Starting Wages $18.00+ Experience * No PRN Positions Available * * Position Opening is Full Time - Overnight Hours * * Great Benefits * On Site Training Provided * Are you passionate about making a difference in the lives of children and their families and believe in treating the whole child? Do you want to work with children to...

  • Registered Nurse

    4 days ago

    Sioux Falls, SD, United States Avera Addiction Care Center Full time

      Join the RN Nursing team at Avera! Magnet Recognized:  Avera McKennan Hospital & University Health Center has received consecutive ANCC Magnet re-designations for meeting rigorous standards for nursing excellence and job satisfaction. Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the...

  • Patient Care Technician

    4 days ago

    Sioux Falls, United States Avera Health Full time

    Full Time MCK Recovery SH 6100 S Louise Ave Nursing Support Day/Evening Shift Join the Patient Care Technician (PCT) team at Avera! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a...

  • Registered Nurse

    1 month ago

    Sioux Falls, SD, 57110, Minnehaha County, SD, United States Avera@Home Sioux Falls Full time

    Join the RN Nursing team at Avera! Love Where You Work: Work at Avera where current employees rate their satisfaction at 94%. Join a team where the career opportunities are endless. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you...

  • Patient Care Technician

    17 hours ago

    Sioux Falls, United States Avera McKennan Hospital Full time

    Join the Patient Care Technician (PCT) team at Avera! Award Winning Health Care: Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal...

  • Registered Nurse

    5 days ago

    Sioux Falls, SD, 57101, Minnehaha County, SD, United States Avera Behavioral Health Center Full time

    **$6,000 Sign-On Bonus** **This position floats to all of Behavioral Health Inpatient units, The Link, BHS Urgent Care, and Behavioral Heatlh Adolescent Addiction Unit** Join the RN Nursing team at Avera! Magnet Recognized: Avera McKennan Hospital & University Health Center has received consecutive ANCC Magnet re-designations...