ENDOSCOPY SCHEDULER
4 weeks ago
Essential Duties:
* Serves as the champion of the patient experience
* Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves:
* Greet people with a smile, friendly eye contact and say hello.
* Take people where they are going, rather than point or give directions.
* Use key words at key times. Is there anything else I can do for you?
* Foster an attitude of gratitude.- Round with reason and purpose.
* Obtains prior authorization information by working collectively with insurance companies and other partners.
* Schedules the procedure with the patient in accordance with the CMH scheduling guidelines which highlights the maximization of the scheduling process.
* Ensures endoscopy prerequisites have been scheduled and completed prior to date of scheduled procedure.
* Collaborates with the Providers, Nurse Leader, and support team to ensure the patient has a comprehensive understanding of their plan of care.
* Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
* Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.
* Reviews the schedule in a timely manner to ensure that all scheduled procedures and equipment are aligned as appropriate
Education and Experience:
* High school diploma or equivalent.
* Preferred minimum of two years of work experience in directly communicating and providing service to patients or public preferred; preferably in a healthcare related field.
* Prior medical office experience, referral experience and knowledge of medical terminology preferred.
* Demonstrated proficiency with data entry/keyboarding.
Knowledge, Skills and Abilities:
* Excellent organizational and interpersonal communication skills.
* Ability to perform multiple tasks or activities simultaneously, provide quality patient service, prioritize and use critical thinking.
* Effectively communicate with patients in a supportive and tactful manner.
* Identify and apply effective service recovery opportunities.
* Ability to remain calm in a busy or stressful situation.
* Represent the organization in a positive manner, support and encourages strong morale within the team and maintain effective, professional relationships with others.
* Ability to engage patients and team members utilizing the CMH Experience Standards:
* I am creating a warming, caring, and non-judgmental environment
* I am actively listening and seeking information
* I am honest, truthful, and consistent
* I am respectful, treating all individuals with dignity and empathy
* I am serving as a role model, taking both initiative and ownership when appropriate
* I am working collaboratively and demonstrating teamwork
* I am resilient and adapt to change in positive ways
* Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
* Ability to collaborate with all layers of the management/ administration team.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application
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