MANSFIELD NIGHT COVERAGE
2 weeks ago
As an Overnight Coverage Lead at H-E-B, you'll support Store leadership by providing primary overnight coverage and monitoring Partners, departments, and total-Store safety and sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... interpersonal skills?
HEAD FOR BUSINESS... ability to think quickly to problem-solve?
PASSION FOR RESULTS... drive to maintain smooth overnight operations, even in stressful situations?
We are looking for:
- 6+ months of related experience
- problem solving and decision-making skills
- ability to support large groups of Partners
What is the work?
Store Lead Operations:
- Connects / checks in with overnight Partners throughout the Store
- Maintains Store conditions and overnight operations
- May direct work; addresses complaints; resolves issues
- Follows up on production plans and execution of supporting processes
- May oversee / support / coach overnight Partners and teams (e.g., Stocking, Overnight Sanitation, TSST, Production Teams) in lieu of or in addition to respective Leads
- Provides oversight on product handling; ensures handling and cold chain are not damaging product
- Assists with receiving inventory; loads / unloads / moves product
- Applies best practices and H-E-B SOP guidelines
- Ensures successful communication of overnight operations to daytime Leader
- Communicates daily with Store coverage on total store overnight operations
Customer Service:
- Assists with customer complaints; collaborates with department Managers or Store Leaders as appropriate
- Provides / coaches on superior customer service
- Ensures all overnight point of sale transactions are successfully processed; troubleshoot as needed
Compliance / Sanitation / Safety:
- Addresses customer and Partner accidents
- Coordinates compliance with department and Store operating procedures
- May oversee / ensure cleaning and sanitizing of sales floor, display cases, prep areas, and equipment in lieu of respective team Lead
- Manages / confirms facility and equipment (including refrigeration) are properly maintained and in good repair; troubleshoots facility and equipment issues
- Completes time and temperature checks to ensure timely response to refrigeration issues
- Executes emergency management procedures according to company policy
- Handles product integrity and Partner safety
- Confirms compliance with sanitation SOPs / guidelines
- Complies with SOPs related to security, receiving / wareroom, and safety
- Oversees compliance with federal, state, and H-E-B regulations for product freshness, food safety, refrigeration, sanitation
- Performs supervisory responsibilities in accordance with policies and applicable laws
What is your background?
- Minimum age 18 (mandatory)
- 6+ months of related experience
- Experience leading / supporting an overnight team, or large teams in other business areas (preferred)
- Completion of forklift / power jack training (upon hire)
Do you have what it takes to be a fit as an H-E-B Overnight Coverage Lead?
- Knowledge of department production stations, including quality standards, set-up, operation, cleaning, and all equipment maintenance
- Problem solving and decision-making skills
- Interpersonal skills
- Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
- Ability to write routine reports and correspondence
- Ability to communicate effectively with customers and/or groups of Partners
- Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to support large groups of Partners
Can you -
- Constantly* walk, reach at waist, grasp
- Occasionally stand, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold/hot, ambient temperatures, loud noise and wet conditions
- Demonstrate the ability to lift 85 lbs, and manage in excess of 85 lbs**
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
07-2023
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