Operations Lead

DescriptionThe Head of Middle Office for the Americas is seeking an Operations Lead who will be responsible for overseeing a team of underwriting support colleagues who provide operations support for Property, Equipment Breakdown, E&S Property, and Incoming (multiple lines).  In addition, this role will be responsible for the definition, execution and support of strategic and operational initiatives for the Americas Middle Office organization.DISCOVER your opportunity What will your essential responsibilities include?·       Leading an end-to-end Middle Office function for Property, Equipment Breakdown, E&S Property, and Incoming (multiple lines)operations including all administrative/support activities from Submission to Cash Collection. ·       Participating as an active member of the Americas Middle Office lead team. ·       Being a trusted business partner to the Property, Equipment Breakdown, E&S Property, and Incoming (multiple lines) operations leaders.·       Contributing to the identification of opportunities to free up underwriting capacity by transferring non-core Underwriting tasks to Middle Office and by leveraging Shared Service Centers.·       Being responsible for communicating the global vision for the Middle Office function and tailoring to regional specific requirements.·       Recruiting, retaining, managing and training team members to ensure the successful fulfillment of the Middle Office function, closely partnering with the business.·       Building-out operational capabilities to support business growth and ensuring greater efficiency across the organization, based on standardized business processes that promote consistency and transparency, yet are flexible to allow for the unique needs of diverse lines of business and particular requirements of operations found in different geographies.·       Owning the risk and control profile and assessment for risks relating to Middle Office, ensuring that risk registers are updated as appropriate for these risks.·       Driving and establishing a clear, standardized and reliable framework for performance measurement of all operational activities.·       Monitoring performance metrics and reporting accurately towards the Operational performance metrics and taking proactive action to achieve performance targets.·       Ensuring governance and compliance with internal rules, regulations and policies as well as compliance with licensing & tax regulations and accounting principles.·       Being the key escalation point for any operational activities, issues and challenges.·       Promoting and influencing the establishment and further build out of AXA XL’s shared service capability for Property, Equipment Breakdown, E&S Property, and Incoming (multiple lines) operations.·       Ability to drive a future focused Middle Office function in support of ongoing organizational change.You will report to the Head of Middle Office for the Americas.QualificationsQualifications We’re looking for someone who has these abilities and skills:·       Advanced experience in Property & Casualty (P&C) insurance operations - hands-on operational knowledge.·       Experience in driving large projects, including the design and implementation of target operating models to streamline and improve insurance operations.  Requires an ability to oversee large process improvements and ensure processes are followed, deadlines are met and internal clients are kept informed.·       A sophisticated appreciation of how technology can be used to enhance operating efficiencies.·       Understanding of relevant regulatory issues.·       A strategic thinker with a fact-based analytical approach.·       A change agent who will challenge the status quo and constantly strive for improvement.·       Proven ability to operate effectively at the highest levels of an organization and be perceived as a partner to our business leaders.·       Advanced interpersonal skills to interact in a global organization equally well with senior executives, a wide range of business clients and build rapport with all levels of the organization.·       A developer of talent and a team builder. An ability to develop team members to assume broader roles within the organization by providing on the job opportunities and/or trainings. Provide coaching for direct reports and high potential employees. Build up strong succession plans for the entire department.FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more at axaxl.comInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance CharterLearn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.The U.S. pay range for this position is $115,500- $227,500. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.Corporate ResponsibilityAt AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy – Our Impact. Our Future. – aligns key issues that are pertinent to our business – climate, water and financial resilience - and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”.·       Climate: We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.·       Water: We’re developing water resilience where it is — and will be — needed most.·       Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.·       Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our “Hearts in Action” programs. For more information, please see the Corporate Responsibility section on our website.Job Field: Conversion1Job Type: StandardSchedule: Full-time