APPOINTMENT SCHEDULER, OSWEGO
3 weeks ago
Oswego, NY (http://maps.google.com/maps?q=10+George+St.+Oswego+NY+USA+13126)
Description
Basic Function: To maintain the appointment schedule and schedule routine appointments to balance
the patient flow within the center.
Principal Accountabilities:
+ To schedule appointments for all center providers
+ To determine if a patient call should be transferred to a appropriate party, ie. nurse, medical provider or referral
+ Timely review and return of voice messages from patients
+ Assist patients and de-escalate patient concerns as appropriate
+ Assist patients with coordinating appointments that fit their needs
+ Reviews scheduling history to ensure continuity of care
+ Follows scheduling guidelines and provider templates for appropriate scheduling
+ Adjust provider schedule according to time-off requests
+ Prepares and sends appointment letters to patients as needed
+ Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
+ Coordination with Medical Records staff with facilitation of new patient packet
+ Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
+ Documentation in PM/EHR of any discussion with patients as appropriate
+ To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
+ Other duties and responsibilities as may be requested by supervisor and/or management
Requirements
+ High school diploma or GED is required
+ Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and
+ a professional with compassion in stressful situations
+ Verbal and written communication skills, office applications preferred
+ Demonstrate proper judgment and decision making skills when necessary
+ Comply with the organizations code of conduct, safety rules and adheres to all company policies
+ Carry out job responsibilities in an ethical, effective and professional manner
+ Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
+ Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
+ Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers
+ Must be keenly aware of the importance of confidentiality in all aspects of the position
Salary Description
$15.25-$17.75 Depending on Experience
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