PATIENT CARE PROGRAMS COORDINATOR

**Discover Vanderbilt University Medical Center:** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

**Organization:**

TX Clinic PSS Mgmt

**Job Summary:**

JOB SUMMARY

Coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance. Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care/episode for a specific patient population.

The candidate selected for this position is responsible but not limited to the following:

-This position will take over a lot of the financial coordination for Hepatology patients.

-Clinic resource for insurance issues related to appointments and testing

-Handle our OON patients from referral through scheduling

Preferred Education, Skills, and Experiences:

-Patient Service Specialist experience and knowledge about insurances that is willing to dig into this role and willingness to get the job done

-Manage communication with referring offices and patients regarding insurances issues.

-Work in a preventative role so that we minimize and/or eliminate issues related to insurance before the patient's appointment or testing

- Working directly with referring offices, our staff, patient financial clearance team, and our physicians to support this patient population

-Strong customer service experience is critical for this position

-Telephone etiquette

-Team player

-Detail-oriented

-Medical office / clinic experience highly desired

-Familiar with eStar and EPIC

Hours:

Monday - Friday; DAYS. 8:00 a.m. - 4:30 p.m.

Department Summary:

Vanderbilt Health offers some of the most advanced care for liver disease in the southeast. Our team has the expertise to care for patients with a wide range of liver conditions, providing customized treatment plans to help our patients live life to the fullest.

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KEY RESPONSIBILITIES

- Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards.

- Acts as a point of access for patients, referring providers and the Vanderbilt community.

- Develops both short and long term goals to ensure programs' success.

- Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.

- Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.

- The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

- Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.

- Process Improvement (Novice): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

- Financial Processes (Novice): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.

- Peer Leadership (Novice): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.

- Quality Management (Novice): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

- Networking (Novice): Build relationships through industry contacts, professional organizations and individuals.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

**Core Accountabilities:**

Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance. Problem Solving/ Complexity of work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement. Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements. Team Interaction: Individually contributes to project/ work teams.

**Core Capabilities** **:**

Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas. - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.- Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively :- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation: - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.- Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

**Position Qualifications:**

**Responsibilities:**

**Certifications:**

**Work Experience:**

Relevant Work Experience

**Experience Level:**

3 years

**Education:**

High School Diploma or GED

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

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