SUPERVISORY IT SPECIALIST

Duties
• Provide leadership in C4 Information Management and Information Technology (C4IM/IT).
• Recognize, anticipate, detect, and respond when an operational, business, or organizational change will have consequences on the delivery of C4IM Services.
• Responsible for the overall management, control, coordination, and execution of projects and programs to support the Theater Signal Brigade and 7th Signal Command (T) decisions.
• Advocate for the Supported Commands with the RNEC, the Signal Brigade and the 7th Signal Command (T) on baseline services provided throughout the installation.
• Set appropriate structures and process in place to ensure delivery of C4IM services.
• Identify requirements, organizes, and distributes authorized personnel resources.
• Personally, and through subordinate supervisors, prepare and present justifications for organization structure and personnel requirements to accomplish assigned mission and functions.
• Provide executive leadership, guidance, and direction to ensure acquisition, development, and retention of a professional, highly capable workforce to accomplish assigned missions.
• Collaborate with other supervisors and managers within the brigade and region to negotiate, decide on, or coordinate work-related changes affecting them
Requirements Conditions of Employment
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• Position is designated Non-Critical Sensitive, therefore, the employee must be able to obtain and maintain a Secret security clearance.
• One-year supervisory probationary period required
A one-year probationary period is required if the selectee has not previously met this requirement.
• See "Additional Information" section for additional requirements
Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job
You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected
See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
• Current Army Cyber Excepted Service (CES) Employee
* Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee
* Current Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) Positions
* Current Department of Army Civilian Employees
* Current DoD Cyber Excepted Service (CES) Employee (non-Army)
* Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service Positions
* Non-Department of Defense (DoD) Transfer Applying to Cyber Excepted Service Positions
* Reinstatement Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement"
If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package
In order to qualify, you must meet the experience requirements described below
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social)
You will receive credit for all qualifying experience, including volunteer experience
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application
Additional information about transcripts is in this document
To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position
Such experience is typically in or directly related to the work of the position to be filled
Specialized experience would be demonstrated by To qualify based on your experience, your resume must clearly describe the following quality experience: preparing Information Technology (IT) policies and procedures, support and service agreements, and/or long or short range information plans; analyzing new and emerging technologies; serving as a project manager, technical expert, advisor, or analyst within an organization; making recommendations on implementation strategies including, funding sources, resource management, or policy and process improvements; supervising personnel involved in Information Technology support
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail
Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate
Some federal jobs allow you to substitute your education for the required experience in order to qualify
For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted
Education This job does not have an education qualification requirement
Additional information
• If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment.
• This position is in the Supervision/Management Category at the Senior Work Level within the CES Occupational Structure.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S
Citizenship.
• Direct Deposit of Pay is required.
• Must be able to obtain and maintain a Secret security clearance.
• This position requires you to submit a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Information Technology Management Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
• As a supervisor, you must comply with the Army Civilian Education System (CES) course and timeline requirements
The Supervisory Development Course (SDC) must be completed within one year of placement into a supervisory position and then completed as a refresher course every three years
For information on CES, please visit the following website: http://usacac.army.mil/organizations/cace/amsc/courses .
• Recruitment or relocation

---