International Program Coordinator
4 weeks ago
DescriptionThe Center for International and Specialized Services (CISS) strives to provide an outstanding experience for patients and family members traveling from outside the U.S. to Boston for care. The Program Coordinator reports to the CISS Administrative Manager and is part of a dynamic, multi-lingual, multi-cultural team dedicated to delivering seamless and exceptional service. This role includes analysis, optimization, support, and process improvements for the Center for International and Specialized Healthcare Services and includes duties such as, but not limited to program coordination, front desk and intake coordination and reporting, data tracking, serving as the point of contact for both internal and external clients, and supporting observerships and event logistics. This position requires a versatile team player who enjoys working in a dynamic environment and is able to handle a variety of tasks simultaneously.The incumbent serves as a liaison between the business owners and internal resources to aid in the identification and development of appropriate solutions to complex business challenges.Principle duties and responsibilities:Works collaboratively with management to prioritize business needsIdentifies process improvement opportunities for patients, referrers, and staff, with a particular focus on front desk and intake processes. In tandem with Center leadership, implements changeIn tandem with leadership, develops processes to optimize patient intake and arrival experiencesRecognizes, communicates, and escalates concerns relevant to critical path and/or timeline of issues in a timely mannerDevelops subject matter expertise and maintains models and documentation of business and system requirementsDocuments and analyzes business processesSupports business process improvement (workflows) to optimize system useAcquires data from primary or secondary data sources and maintains data systemsInterprets data, analyzes results and provides ongoing reportsFilters inquiry data by reviewing reports and performance indicators Assists in training of new staffProgram Coordination (international observerships, and others as assigned):Monitors international observership program shared inbox, respond to daily requests, communicate with requestors regularly via phone or email Submit applications to department chiefs for evaluations and process applicants in the internal CRM and in HR systems following the MGB policies and rules Tracks submitted applications using set notifications and Salesforce reports, fix system glitches if needed Registers prospect observers using EPIC system and schedule occupational health appointments for observers Performs all additional tasks required for processing international observership experiencesWorks closely with the Administrative Manager and CISS leadership to provide logistical support for international group events such as workshops, conferences, seminars, business consulting events, and delegation visits.Ensures all such events are compliant with the MGB/MGH policies, payment collection and reporting, event execution and follow-up, other logistics as appropriate to the event.Performs other duties or special projects that are Department specific and that are appropriate to this level of position.QualificationsSkills & Competencies Required:Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint)Process improvement orientationHighly collaborative, strong team playerAnalytically oriented and comfortable managing data Ability to provide technical and thought leadershipStrong verbal and written communication skills.Strong problem-solving skillsSelf-motivated, independent and possesses the ability to learn quicklyAbility to build consensus across teams, with staff and leadershipAbility to review project deliverables for completeness, quality, and compliance with established project StandardsAbility to document and communicate the status of progress against plans, taking corrective action as necessary Outstanding customer service orientation Ability to multi-task, good judgement to set priorities Strong attention to detail and excellent organizational skillsProactive – manages and drives work with leadership guidance. Execution-oriented mindset.Strong planning, organization, and time management skills - gets things done with direction from leadershipMulti-cultural savvy and fluency in a second language preferredRequired: Bachelor’s degree required in Business, Administration, Project Management, Healthcare, or related field Minimum of 2 years experience required working in hospital, data analysis, operations, or intake and revenue cycle related systems; Epic experience preferredJob Field: Professional/ManagerialOrganization: Massachusetts General Hospital(MGH)Schedule: Full-timeShift: Day JobEmployee Status: Regular
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International Program Coordinator
1 week ago
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