CLINICAL CARE NAVIGATOR

3 weeks ago

Sanford FL USA, United States True Health Full time
JOB SUMMARY

The Clinical Care Navigator coordinates and advocates for the patient's care. This position will facilitate the appropriate use of resources, effective planning, and coordination of services for patients to help ensure they are receiving the appropriate level of care.

The Clinical Care Navigator will assist in removing pertinent logistical burdens to ensure patients are afforded time and space to focus on their health.

PRIMARY FUNCTIONS
  1. Provide healthcare case management to individuals through coordination with the patient, health care providers, and families
  2. Compassionate, motivational, and able to relate to different clients with various needs
  3. Strong verbal and written communication skills to explain to clients, family members, friends, and professionals the case and care plan
  4. Critical thinking and problem solving to determine the best plan of care for each client.
  5. Organization to manage several different cases at once
  6. Computer literacy to maintain, and manage good case records
  7. Conduct intake interview with all new referrals
  8. Develop individualized care plans that account for physical, financial, and other constraints and update as needed
  9. Provide ongoing planning, implementation, and evaluation of patient's progress
  10. Evaluate patient's treatment plan for appropriateness, medical necessity, and cost effectiveness
  11. Ability to utilize clinical knowledge to allow the Clinical Care Navigator to discuss patient progress about the current treatment plan with the provider
  12. Negotiating and coordinating the delivery of durable medical equipment and/or nursing services
  13. Identify patient social determinants of health (SDOH) and refer to SDOH department for any resources he/she may need
  14. Ensure that families feel sufficiently equipped and supported
  15. Coordinate appropriate follow-up services and appointments to promote wellness
  16. Record client's progress including chart referrals, home visits and other notable interactions.
  17. Arrange transport as necessary following organizational policy
  18. Ability to present in a friendly, positive, and professional demeanor to patients, family, colleagues, and community partners.
  19. Meet patients at facility locations to ensure continuity of care and assist in removing logistical barriers
  20. Ability to maintain boundaries
  21. Travel will be involved between facility locations. This is not a remote position
  22. Other projects/duties as assigned.

EDUCATION
  1. Current Florida LPN License, active and in good standing, preferred
  2. Certified Medical Assistant active and in good standing, considered
  3. 1+ year's case management experience preferred
  4. 2+ years in a customer service focused environment within the healthcare field

EXPERIENCE
  1. Strong understanding of ethics surrounding the storage of patient information
  2. Exceptional leadership, supervision, and motivational skills
  3. Committed to promoting patient's well-being
  4. Knowledge of/experience working with local social services, public health organizations and resources.
  5. Experience in clinical patient navigation services and knowledge of community resources
  6. One (1) year minimum experience in Clinical Care Coordination, Care Planning or Chronic Care Management.
  7. Computer competency is required
  8. One (1) year minimum experience with an EHR (Athena Health preferred)

ADDITIONAL QUALIFICATIONS
  1. Bilingual a plus (English & Spanish and or Creole).
  2. Up-to-date immunizations
  3. Valid Driver's License
  4. Must be highly organized, detailed, and reliable.
  5. Excellent written and oral communication skills
  6. Must be a collaborator but able to work independently

REPORTING RELATIONSHIP
  1. Reports to the Quality Manager

PHYSICAL REQUIREMENTS
  1. Ability to sit, stand, walk, or view computer screen for extended periods of time
  2. Ability to use hands and fingers to handle or feel
  3. Ability to reach with hands or arms
  4. Ability to perform repetitive hand or wrist motions for extended periods of time
  1. Ability to view a computer screen for extended periods of time
  2. Ability to perform repetitive hand and wrist motions for extended periods of time
  3. Ability to communicate effectively with patients and staff

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