Infrastructure Operations Manager

3 weeks ago

Washington VA, United States Leidos Full time

Leidos has an opening for an Infrastructure Operations Manager to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice and the rest of the US Federal Government. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services.You will be managing the team providing Cloud support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.The individual selected for this position will manage the Cloud Support team and the primary work location will be Washington, DC with work performed remote. This individual will work with client stakeholders to improve the capability and capacity of the Microsoft 365 environment to reliably meet the needs of a mobile, zero trust, geo-dispersed workforce. The successful candidate will have extensive hands-on experience with all areas of Microsoft 365, including workstation management, AutoPilot, mobility management, Windows Defender, Exchange, SharePoint and Teams. The candidate must also have practical experience government security standards, and workstation security hardening.You will work closely with the Chief Engineer and Customer Engagement Manager and will be lead the Cloud Support team on the following key tasks:Provide Tier 3 / 4 support for all areas of the Microsoft 365 environment.Complete incident tickets and service requests within SLA and in a modern tracking systemWork closely with the Customer Engagement Manager to complete customer requests.Co-ordinate and lead the team to Build, install, configure, and troubleshoot Microsoft 365 functions.Work with security, infrastructure, networking, and applications engineering teams to ensure M365 works in a Zero Trust environmentMinimize user downtime by improving the remote reimaging process.Deploy workstations using Microsoft AutoPilotAttend meetings with the customer as required.Provide written instructions for both workstation and application usageProvide weekly reporting of issues and projectsBe able to troubleshoot and support Windows 10 and Windows 11 workstations and software.Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customerApply STIGS and VPR’s as identifiedProvide white glove support to executive level customers and board membersAbility and willingness to work extended hours or modified schedule for planned and emergency work.Required Qualifications:BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 8+ years relevant experience (6+ years with a MS/MIS Degree) Additional experience may be considered in lieu of a degree.4+ years supervising or leading teams or projects5+ years’ experience providing tier II, III & IV supportAbility to work well with people from many different disciplines with varying degrees of technical experienceAbility to express complex technical concepts effectively, both verbally and in writingAbility to work with a large diverse team supporting multiple customers in a shared team environment.Extensive experience supporting all facets of Microsoft 365 and related Microsoft systems.In-depth knowledge of Active Directory Group policy as applied to workstationsIn-depth knowledge of end user workstations and technology to support end user workstationsExperience working in a zero trust environmentExperience with PIV and CAC authenticationProvide support on a M-F business hours schedule in the eastern time zoneExtended hour and weekend support as required by mission or emergencies.Excellent communication skills are required to effectively interface with executive level to individual contributors.Ability to lead support issues to a successful conclusion while updating management and senior leadership.Ability to obtain and maintain a Public Trust clearance.Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information. Must be a U.S. CitizenDesired Qualifications:5 years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc…)  administration support5 years supporting Microsoft M3658 years of experience in an operations roleGovernment contracting experience, particularly with the DOJDOJ or DOD ClearanceITSM knowledge and experience, particularly with ServiceNowMCSE CertificationExtensive knowledge of Windows 10 and Windows 11 operating systemAbility to create and speak to Microsoft PowerPoint presentations.Salary Range for this position: $148K - $154KOriginal Posting Date:2024-05-09While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $108,550.00 - $196,225.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.SummaryLocation: Washington, DCType: Full time

  • IT Infrastructure Platform Manager

    4 weeks ago

    Washington, United States Gilder Search Group Full time

    Summit Technologies, Inc. - Washington, DC Summit Technologies, Inc. is looking for an IT Infrastructure Platform Manager to join our team supporting a government agency. You will be responsible for ensuring the seamless operation, security, and efficiency of the organization's server, desktop, database, storage, and backup IT infrastructure. This is a...

  • IT Infrastructure Platform Manager

    4 days ago

    Washington, United States Summit Technologies Full time

    Summit Technologies, Inc. is looking for an IT Infrastructure Platform Manager to join our team supporting a government agency. You will be responsible for ensuring the seamless operation, security, and efficiency of the organization's server, desktop, database, storage, and backup IT infrastructure. This is a hybrid role based in Washington, DC. Duties and...

  • IT Infrastructure Platform Manager

    1 month ago

    Washington, United States SAIC Full time

    Description SAIC is looking for an experienced IT Infrastructure Platform Manager to join our team supporting US government agency in the National Capital Region. The IT Infrastructure Platform Manager has a pivotal role being responsible for ensuring the seamless operation, security, and efficiency of the organization's server, desktop, database, storage,...

  • IT Infrastructure Platform Manager

    1 month ago

    Washington, United States Summit Technologies, Inc. Full time

    Job DescriptionJob DescriptionSummit Technologies, Inc. is looking for an IT Infrastructure Platform Manager to join our team supporting a government agency. You will be responsible for ensuring the seamless operation, security, and efficiency of the organization's server, desktop, database, storage, and backup IT infrastructure. This is a hybrid role...

  • IT Infrastructure Platform Manager

    4 weeks ago

    Washington, United States Summit Technologies Full time

    Summit Technologies, Inc. is looking for an IT Infrastructure Platform Manager to join our team supporting a government agency. You will be responsible for ensuring the seamless operation, security, and efficiency of the organization's server, desktop, database, storage, and backup IT infrastructure. This is a hybrid role based in Washington, DC. Duties and...

  • Infrastructure Project Manager

    1 week ago

    Washington, United States Cloud Shift Technologies LLC Full time

    Job Summary: **Responsibilities**: - Develop and implement IT strategies and initiatives to enhance the organization's infrastructure. - Manage and lead a team of IT professionals in maintaining network operations. - Oversee the installation, configuration, and maintenance of hardware and software systems. - Ensure compliance with security standards and...

  • Operations Infrastructure Lead

    1 month ago

    Washington, United States Dynamic Solutions Technology LLC Full time

    Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Operations Infrastructure Lead (Tier II). This position is in Washington, DC.The Operations Infrastructure Team Lead position is a hands-on position and this...

  • Manager, Infrastructure, Identity

    1 month ago

    Washington, United States National Endowment for Democracy Full time

    Position Summary: The Manager of Infrastructure, Identity & Access Management manages one or more junior members of their team and contributes extensive hands-on expertise to provide engineering and second-level support for Identity & Access management, Microsoft , and other IT infrastructure services. The position will analyze, design, and deliver...

  • IT Infrastructure Platform Manager

    1 day ago

    Washington, United States Science Applications International Corporation Full time

    SAIC is looking for an experienced IT Infrastructure Platform Manager to join our team supporting US government agency in the National Capital Region. The IT Infrastructure Platform Manager has a pivotal role being responsible for ensuring the seamle Manager, IT, Infrastructure, Platform, Windows Server, Support

  • Server Operations and Infrastructure Subject Matter

    4 weeks ago

    Washington, United States Internet of Things LLC Full time

    **Server Operations and Infrastructure Subject Matter Expert (SME)** Server Operations and Infrastructure Subject Matter Expert (SME) The Server Operations & Infrastructure SME shall have the following qualifications and demonstrated experience: 1. Expert level understanding of Windows Operating System: Server 2012-R2, Server 2016 and Server 2019. 2....

  • Program Manager

    1 month ago

    Washington, United States PBG Consulting LLC Full time

    Key Responsibilities:• Oversee and manage a mission critical IT Infrastructure program.• Manage both on-premise and cloud environments of federal IT operations.• Manage all aspects of Infrastructure projects, from design and implementation to maintenance, covering networking, security, platforms, and identity management.• Oversee NOC/SOC operations...

  • Social Infrastructure Project Management Consultant

    2 days ago

    Washington, United States Inter-American Development Bank Full time

    **Post of duty: Washington DC** The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment. **About this position*** We are looking for a...

  • Network Operations

    3 days ago

    Washington, United States CACI Full time

    Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local - * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365 enterprise...

  • Infrastructure Engineer

    2 months ago

    Washington, United States Palantir Technologies Full time

    A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Our products support some of the most important...

  • Nosc Infrastructure Tier 1 Lead

    3 days ago

    Washington, United States CACI Full time

    NOSC Infrastructure Tier 1 Lead / Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local - * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Lead / Manager to oversee four Tier 1 teams...

  • Data Center Infrastructure Leader

    4 days ago

    Washington, United States NTT DATA Full time

    Job Description Req ID: 252378 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Center Infrastructure Leader to join our team in DC, District of Columbia (US-DC),...

  • Data Center Infrastructure Leader

    5 days ago

    Washington, United States NTT DATA Full time

    Job Description Req ID: 252378 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Center Infrastructure Leader to join our team in DC, District of Columbia (US-DC),...

  • Infrastructure Services Project Manager

    4 days ago

    Washington, United States VISTA Technology Services Full time

    VISTA Technology Services, Inc. (VISTA) is currently seeking an Infrastructure Services Project Manager to support our NAVSEA customer at the Washington Navy Yard in Washington, DC. This is a hybrid position reporting onsite 3 days a week. Responsibilities The Project Manager will provide cradle to grave project management support including cost, schedule...

  • IT Infrastructure Project Lead

    2 days ago

    Washington, United States Addison Group Full time

    This is an exciting Permanent FULL TIME opportunity to be responsible for overseeing the day-to-day operations of IT infrastructure. This position involves strategic planning, project management, and ensuring the alignment of IT services with the business objectives of the organization. An onsite presence 4x a week in Washington, DC is required. Candidates...

  • IT Infrastructure Analyst

    5 days ago

    Washington, United States KMS Solutions Full time

    Job Description Job Description IT Infrastructure Analyst KMS Solutions, LLC is a technical management/solutions company that specializes in engineering, analysis, and cyber security. Founded in 2005, KMS is a certified small business with over a decade and a half of experience supporting the Department of Defense as well as many other departments and...