Mechanical Customer Service Rep
2 weeks ago
- Process incoming orders in a timely manner from receipt of order through verifying product availability, source and purchase special product, pricing, terms, credit status, order entry and release.
- Communicate customer’s expectations and follow order through to fulfillment.
- Provide customers with quotations including complex manufacturing / assembly quotations in coordination with Outside Sales team.
- In conjunction with the Outside Sales team, drive timely implementation of both vendor and market driven price increases. Maintain applicable price files and supporting documentation.
- In conjunction with the Outside Sales team, maximize profit opportunities by analyzing incoming orders, backlog, and market trends to identify opportunities for profit optimization.
- Implement actions to address identified opportunities.
- Assist customers and Outside Sales with trouble shooting product suggestions and technical information on complex or special product requests.
- Evaluate and resolve customer problems including product returns; identify and recommend process and product improvements.
- Actively monitor backorders and proactively communicate changes with customers.
- Participate in processes and programs aimed at continuous improvement and safety.
- Perform other duties as assigned.
- Bachelor's Degree is preferred.
- Minimum 5 years customer service experience; and subject matter expert in at least one industrial product line (ex. power transmission, hose, and belting product lines).
- Strong customer service, technical skills, effective written and oral communication skills, ability to define and resolve problems.
- Knowledge and experience with Microsoft Office including Excel.
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