SERVICE ADVISOR

2 weeks ago

Middletown RI USA, United States BMW of Newport Full time
Qualifications Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical RequirementsSurroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company's business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company's non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Determine costs and completion date. Communicate expected repair time to customer.

Analyze progress to maximize efficiency and maintain high quality of repairs.

Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.

Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.

Diagnose problems correctly and accurately describe those problems on the repair order.

Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.

Be available to aid technicians as appropriate if they have having trouble completing service work.

Produce accurate estimates for wreck and internal repairs.

Provide cashier transactions when needed.

Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Start and finalize repair orders for warranty, customer paid, and internal repair.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be polite and friendly and greet customers promptly.

Conduct telephone transactions courteously, and quickly.

Provide excellent customer service for all customers whether external and internal.

Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.

Notify customers promptly regarding any delays, changes, or additional work that is required.

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

  • RV Service Advisor

    3 weeks ago

    Middletown, United States Alpin Haus Full time

    Job DescriptionJob DescriptionThe Service Advisor provides excellent service to customers, by assisting them in their desire to maintain and repair their RV, and by suggesting supplemental services and additional accessories for purchase.Pay: Hourly base rate plus commissions. Pay can range from $20-$38 per hour Schedule: Monday-Friday 7:30am-5pm with...

  • RV Service Advisor

    7 days ago

    Middletown, United States Alpin Haus Full time

    The Service Advisor provides excellent service to customers, by assisting them in their desire to maintain and repair their RV, and by suggesting supplemental services and additional accessories for purchase.Pay: Hourly base rate plus commissions. Pay can range from $20-$38 per hour Schedule: Monday-Friday 7:30am-5pm with Rotating SaturdaysJob Duties:Listen...

  • RV Service Advisor

    2 days ago

    Middletown, United States Alpin Haus Full time

    Job DescriptionJob DescriptionThe Service Advisor provides excellent service to customers, by assisting them in their desire to maintain and repair their RV, and by suggesting supplemental services and additional accessories for purchase.Pay: Hourly base rate plus commissions. Pay can range from $20-$38 per hour Schedule: Monday-Friday 7:30am-5pm with...

  • Service Advisor

    2 weeks ago

    Middletown, United States BMW of Newport Full time

    Qualifications Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical RequirementsSurroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular...

  • Corporate Services Specialist

    4 weeks ago

    Middletown, United States Agile Legal Full time

    **Corporate Services Specialist** (Full Time) In Office, Middletown, DE Compensation Range: ($21.00- $28.53 per hour) Required: Associate degree or Higher Education or 5 years of relevant work experience as a Corporate Services Specialist. **Responsibilities and Duties** - Able to perform to equally high standards in durations of fast pace, high work...

  • PATIENT EXPERIENCE ADVISOR

    6 days ago

    Camden, NJ 08101, USA, United States Cooper University Health Care Full time

    About UsAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...

  • PATIENT EXPERIENCE ADVISOR

    6 days ago

    Camden, NJ 08103, USA, United States Cooper University Hospital Full time

    At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive...

  • CLINIC ADVISOR NON DRIVER

    3 days ago

    Henrietta, NY 14467, USA, United States Petco Animal Supplies, Inc. Full time

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values ca Driver, Advisor, Clinic, Customer Service, Retail, Healthcare

  • Damage Prevention Technician

    4 weeks ago

    Middletown, United States RECONN Full time

    Job DescriptionJob DescriptionJob Description:As leaders in the utility industry concentrating on quality and safety, RECONN is looking for people to join our team who are problem solvers, take pride in public safety, and are comfortable in a fast-paced, exciting work environment.  Our Damage Prevention Advisors are responsible for sites in which...

  • RESIDENT ADVISOR- EVENING SHIFT

    2 weeks ago

    Hollywood, Los Angeles, CA, USA, United States Covenant House California Full time

    Under the supervision of the Resident Manager or ARM, the Resident Advisor is responsible for providing shelter supervision (custodial) and delivery of residential services to residents within the framework of the Mission Statement, Five Principles. Advisor, Resident, Evening Shift, Case Manager, Transportation, Shift, Restaurant

  • SERVICE APPOINTMENT COORDINATOR

    6 days ago

    Sanford, FL 32771, USA, United States AutoNation, Inc. Full time

    The Service Appointment Coordinator handles a high volume of inbound Service calls from multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Department Coordinator, Customer Experience, Customer Service, Service Manager, Transportation, Service Advisor, Retail,...

  • MANAGER CUSTOMER TECHNICAL SERVICES

    1 week ago

    O'Fallon, MO 63366, USA, United States Mastercard, Inc. Full time

    Optimize the customer experience by developing proactive customer relationships and defining/implementing process improvements based on the customer needs. Responsibilities: - Develop proactive relationships with customers and translate customer need Technical, Manager, Customer Experience, Service Advisor, Customer, Retail

  • Agency Legal Director

    6 days ago

    Middletown, United States State of Connecticut Full time

    Introduction Are you an attorney who enjoys complexproblem-solving and leading teams of dedicated professionals? If so, wehave an outstanding opportunity for you to consider!  The , (DESPP) is looking to fill one Agency Legal Director position in our Legal Affairs Unit. This position will be responsible for directing the legal staff of the Agency...

  • Tax Senior

    9 hours ago

    Providence, RI, United States Citrin Cooperman Full time

    This year we were rated top 100 firms to work for by Inside Public Accounting and Accounting Today. We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems. At Citrin Cooperman, we offer you the flexibility to take your career to the next level and still allow you to focus on what...

  • RN INFUSION SERVICES

    2 weeks ago

    Spring, TX 77380, USA, United States Common Spirit Full time

    OverviewPRN - Weekend Morning ShiftsSt. Luke's Health-The Woodlands Hospital offers leading-edge treatments and services to our North Houston, TX community including North Harris and Montgomery counties. The Woodlands Hospital provides expertise in a broad range of services, including heart care, neurology, sports medicine, diagnostic imaging, women's...

  • RN INFUSION SERVICES

    1 week ago

    Spring, TX 77381, USA, United States Catholic Health Initiatives Full time

    **Overview****PRN - Weekend Morning Shifts**St. Luke's Health-The Woodlands Hospital offers leading-edge treatments and services to our North Houston, TX community including North Harris and Montgomery counties. The Woodlands Hospital provides expertise in a broad range of services, including heart care, neurology, sports medicine, diagnostic imaging,...

  • CUSTOMER SERVICE CASHIER

    3 days ago

    St James, NY 11780, USA, United States Competition Auto Group Full time

    Description: Customer Service Cashier Wanted!At Mercedes Benz of Smithtown, our associates are our greatest asset. If you are looking for a career with an extraordinary company, Mercedes Benz of Smithtown is the perfect choice.The Mercedes-Benz Customer Service Cashier is vital in ensuring a seamless and enjoyable experience for our customers. This...

  • ASSISTANT DIRECTOR OF ACADEMIC SERVICES

    6 days ago

    Waco, TX 76701, USA, United States Baylor University (TX) Full time

    What We Are Looking ForThis position provides support within academic support services at Baylor University, and is responsible for advising, monitoring, and tracking academic progress of student-athletes along with the coordination tutorial support for student-athletes. The ability to interact with a wide range of constituents including student-athletes,...

  • PATIENT SERVICE REPRESENTATIVE

    6 days ago

    Baltimore, MD 21203, USA, United States Ascension Health Full time

    Details* Department: Patient Scheduling Call Center* Schedule: Monday-Friday, 8:30AM-5:00PM* Facility: Ascension Saint Agnes* Location: Baltimore, MDBenefitsPaid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave &...

  • PATIENT SERVICE REPRESENTATIVE

    5 days ago

    Columbia, MD 21044, USA, United States Ascension Health Full time

    Details* Department: General Surgery* Schedule: Monday-Friday, 8:00am-4:30pm* Facility: Ascension Saint Agnes General Surgery* Location: Columbia, MDBenefitsPaid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave &...