PATIENT SERVICE REPRESENTATIVE AND PAIN SCHEDULER

4 weeks ago

Spokane WA USA, United States Northwest Orthopaedic Specialists Full time
The Full-Time Patient Service Representative and Pain Scheduler coordinates and schedules pain and surgical appointments and serves as primary contact for patient check-ins and check-outs.

  1. It is the expectation of all NWOS employees to demonstrate and uphold all 19 NWOS Fundamentals.
  2. Serves as the primary contact for patient check-ins and check-outs.
  3. Verifies necessary demographic information, insurance eligibility, referral or authorization status, and completes chart prep.
  4. Completes patient registration at time of service/scheduling.
  5. Collects copayments and outstanding balances at the time of service.
  6. Communicates any necessary follow up instructions at the end of the appointment.
  7. Maintains strictest patient confidentiality; adheres to all HIPPA regulations and completed required staff training.
  8. Screens patients to determine if they are an appropriate candidate for pain procedures .
  9. Schedules procedures for all pain providers.
  10. Calls patients with check-in times and pre procedure instructions.Answers calls live and returns calls not answered within 24 hours.
  11. Resolves no authorization and/or denial issues sent out by billing staff.
  12. Communicates with Pain Scheduler Supervisor any issues/problems in a timely manner.
  13. Performs other duties as assigned.


Knowledge, Skills, and Abilities:

  1. Excellent Customer Service, organization, and the ability to multi-task are the three key skills that must be demonstrated at all times.
  2. Valid BLS certification.
  3. Knowledge of modern office equipment including fax machines, copiers, scanners, document management software, Electronic Medical Record, medical software, and Microsoft products.
  4. Knowledge of medical terminology and human anatomy.
  5. Basic knowledge of ICD-9 and CPT coding.
  6. Knowledge of common health insurance plans and benefits.


BENEFITS:

  • Insurance Plans including medical, dental and vision.
  • Basic Life & ADD Insurance
  • Voluntary Insurance including Long-term, short-term, disability, life and AD&D
  • Health Savings Account,Employee Assistance Program
  • Voluntary AFLAC Options
  • 401k Employer Match after 1 year
  • 401k Profit Sharing after 1 year
  • PTO (.0615 per hour paid),7 paid holidays

Hiring Range: $19.27 - $29.58

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