IT Program Manager-Open Level with Security Clearance

3 weeks ago

Herndon, United States SilverEdge Full time

Overview SilverEdge is seeking candidates for the position of IT Program Manager. • Collect, format, and analyze data from multiple systems for dashboard and reporting tools. • Develop and maintain dashboards using technologies like PowerBI and ServiceNow. • Interface with counterparts across the enterprise to address issues. • Serve as the Quality-of-Service (QoS) representative for the assigned area, monitor QoS feedback, and participate in related sessions. • Attend meetings as directed. • Prepare recurring and ad hoc briefings or documents for dissemination. • Respond to inputs in the feedback tool. • Manage meeting invites, agendas, minutes, and action tracking. • Assist in defining reporting requirements. • Confirm data accuracy using measurement systems analysis (MSA). • Work tactically while thinking strategically. • Provide daily, weekly, and monthly call metrics. • Provide location support team summaries. • Provide weekly status reports on hardware and software procurements. • Support strategic priority teams with data and insight. • Support automation efforts. • Understand existing tools, systems, processes, and procedures. • Support ad-hoc analytic requests. Responsibilities • Experience with data visualization tools like PowerBI. • Experience with ServiceNow for incident management and reporting. • Proficiency in Microsoft Office tools. • Ability to comprehend and analyze qualitative and quantitative data. • Experience in developing surveys and identifying improvement opportunities. • Strong writing and communication skills. • Ability to plan and facilitate large group meetings. • Analytical skills to collect, organize, and present data. • Big picture thinking aligned with strategic goals. • Organizational skills to manage multiple projects simultaneously. • Ability to articulate complex ideas. • Ability to work independently and lead teams effectively. Security Clearance: Active, in-scope US Government issued Top Secret Clearance w/ FS Poly Due to contract requirements, US Citizenship is required. Qualifications • Experience in IT support for various environments. • Ability to connect business performance to financials. • Experience in IT support, management, logistics, procurement, or asset management. • Ability to build consensus across diverse viewpoints. • Certifications: ITIL, PM Certification.

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