Sr. Customer Service/ Scheduling Representative

2 weeks ago


Wilmington, United States NetSource, Inc. Full time

Please note that this is a 1 year contract position.

M-F 9am to 6pm

Requirements:

Relatable job experience, and/or relatable education.
Must be proactive in solving business problems.
Problem solving skills, both customer based and issues technical in nature.
Possess excellent verbal and written communication, organizational, and attention to details skills.
Manager is looking for some higher education or specialized training/certification, or equivalent combination of education and experience.
Associates/ Bachelors Degree preferred.
Typically minimum of 3 years relevant experience for entry to this level.
Requires complete understanding of general and technical aspects of job.

Job Posting Description

We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills. Your primary responsibility will be creating sales quotes but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.

As a backup scheduler, you will lead and optimize all service delivery operations for the service teams. Responsible for meeting customer response times, providing quality customer service, and ensuring all resources are properly setup for customer and onsite services. You will define all scheduling plans for installations, repairs, and preventative maintenance needs.

Responsibilities include:

Successfully manage communications with customers and internal teams.
Build relationships with internal business partners to provide top level customer service.
Select the most cost-efficient field service engineer. This is done based on the services needed, location, and time frame.
One of the points of contact for repairs and preventative maintenance services for district leadership
Schedules calls, based on repairs and services, as needed and/or monthly basis.
Confirm all service plans for customers and field service engineers.

Applicants must provide their phone number. Reference job number A4015.

Sr. Customer Service/ Scheduling Representative (ONSITE)

  • Wilmington, United States NetSource, Inc. Full time

    Please note that this is a 1 year contract position.M-F 9am to 6pmJob Posting QualificationsMay require some higher education or specialized training/certification, or equivalent combination of education and experience.Typically minimum of 3 years relevant experience for entry to this level.Requires complete understanding of general and technical aspects of...


  • Wilmington, United States NetSource, Inc. Full time

    Please note that this is a 1 year contract position. The ideal candidate would be someone who previously did service call scheduling for Pharma/ Medical Device company. Knowledge of SAP/CRM is a must. Also open to a hybrid work schedule once training is in place and job performance meets acceptable levels.As a Certified Pre-Owned (CPO) Instrument Reverse...


  • Wilmington, United States Super Service Today Full time

    Job DescriptionJob DescriptionSalary: Remote Customer Service Representative (CSR)/DispatcherCompany: Super Service TodayLocation: Remote (or in office in Wilmington, MA)About Us:Super Service Today, Inc. is a locally operated company that specializes in plumbing, heating, electrical drain cleaning, sewer repair, and gas work since 2010. We are committed to...


  • Wilmington, United States Corporation Service Company Full time

    Job DescriptionAre you passionate about delivering exceptional service? Us too.Customer Service Representative - Business License InsuranceWilmington, DE (Onsite)Monday - Friday, 9am- 6pm We're hiring a Customer Service Representative for our Business License Insurance team. You'll work directly with our customers (other companies) and teams at CSC to...


  • Wilmington, United States AlphaGraphics Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...


  • Wilmington, United States AlphaGraphics - US641 Full time

    Job DescriptionJob DescriptionBENEFITS/PERKS:Competitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path developmentCOMPANY OVERVIEW:As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality...


  • Wilmington, United States Caliber Collision Repair Services Full time

    Service Center. Wilmington - Market Street. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer servic Customer Service Representative, Customer Service, Representative, Retail, Service


  • Wilmington, United States AlphaGraphics Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...


  • Wilmington, United States HUB International Full time

    We are looking for a Service Team Representative to join our firm within our SHEL program (Sports, Hospitality, Entertainment & Leisure), which writes the bulk of its business through the in house Risk Purchasing Group. The representative will be res Customer Service Representative, Customer Service, Representative, High School, Retail, Insurance


  • Wilmington, United States Lawn Doctor of WilmingtonBrunswick, NC Full time

    Job DescriptionJob DescriptionLawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be...


  • Wilmington, United States PrideStaff Full time

    Customer Service Representative PrideStaff, a national staffing company, is seeking an enthusiastic Customer Service Representative to work with our clients. The Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers. Ability to up-sell a plus! Job Responsibilities As a Customer...


  • Wilmington, United States Modern Aviation Full time

    Job Details Job Location Wilmington, NC   Salary Range $16.00 - $18.00 Hourly Description Customer Service Representative The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the acquisition of FBO...


  • Wilmington, United States Modern Aviation Full time

    Job Details Job Location Wilmington, NC   Salary Range $16.00 - $18.00 Hourly Description Customer Service Representative The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the acquisition of...


  • Wilmington, United States U-Haul Full time

    Location: 7710 Market St, Wilmington, North Carolina 28411 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...


  • Wilmington, United States TWO MEN AND A TRUCK® Full time

    **_Customer Service Representatives earn $40,000 - $55,000 annually based on performance and ability to close the sale!_** **TWO MEN AND A TRUCK®** is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with...


  • Wilmington, United States U-Haul Full time

    Location: 7710 Market St, Wilmington, North Carolina 28411 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Wilmington, United States Complete Family Care Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffJob SummaryWe are seeking a Customer Service Representative to join our health care team. In this role, you will communicate with customers to identify their needs, process requests, make/cancel/change appointments, verify insurances, escalate complaints, and provide helpful...


  • Wilmington, United States Aire Serv Full time

    Benefits Offered$13 - $16 an hour (D.O.E)3 Paid Personal Day's and 6 Paid Holiday's per yearPaid Vacation TimeHealth, dental and vision insuranceCompany matched - 401K Retirement Savings PlanOpportunities for advancement within the CompanyEnhanced Training CurriculumAs a Customer Service Representative & Dispatcher, you are a key member of the team and...


  • Wilmington, United States Complete Family Care Inc Full time

    **Benefits/Perks** - Competitive Compensation - Paid Time Off **Job Summary** **Responsibilities** - Identify the reason for the customer’s call, collect relevant information and provide solutions - Use best practices in customer service techniques to develop rapport and build relationships with customers - Document all customer interactions - Attend...


  • Wilmington, United States Waltham Services, LLC. Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO025355 Showing 1 location **Job Details** **Description** ****What Were Looking For:**** Were looking for someone with a positive attitude that can bring that energy with them to the job every day. The ideal candidate will have natural problem-solving...