Service Manager with Security Clearance
4 weeks ago
• Monitor project lifecycle workflows and submit tickets to resolve errors
• Manage and track the DMND and ENHC process for all service delivery requirements and complete escalations when needed
• Create/update complex workflows and process documents of repeatable tasks and disseminate to program teams via training • Conduct quality review of documents and tickets to ensure compliance standards are met
• Work with integrators and developers to seek out solutions to improve productivity and performance metrics
• Create Weekly, Daily and Monthly reports and manage task deadlines
REQUIREMENTS
Required Clearance: TS/SCI with CI Poly
Required Qualifications: Candidate must have 5 years of experience that can be a combination of work history and education. This equates to a bachelor's and 1 years, Associates and 3 years or HS and 5 years.
• Familiarity of ITIL processes
• Technical documentation experience; use of clear language and proper grammar, spelling and punctuation
• Ability to execute tasks quickly and efficiently
• Expertise in or desire to learn Confluence and MS Visio
• Ability to collaborate with teams, facilitate technical discussions and work independently
• Use various program resources to answer questions and recommend solutions
REQUIRED SKILLS
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