Cloud Hosting Tier 2/3 Service Desk Lead with Security Clearance
4 weeks ago
Responsibilities We are seeking a Technical Assistance Center/Tier 2-3 Service Desk Lead to lead operations, management, planning and projects for the Hybrid Cloud Services Hosting environment. Location: Onsite in Kansas City, Missouri What you will do: As a TAC/Service Desk Lead you will be responsible for planning, supporting, and ensuring successful operations of the HCS Tier 2/3 Service Desk supporting Application Hosting system administrators and operations of the Hybrid Cloud Services hosting environment including operations of the Enterprise Operations Center. You will also work with associated hybrid cloud datacenter infrastructure and teams: virtualization; backup/storage; operating systems management; networking; and management, monitoring and automation tools. You will support Service Desk operations, scheduling, project management, as well as ensuring successful training and operations of the TAC 24x7x365 staff including customer interaction and support. The Hybrid Cloud Systems program operates and provides cybersecurity services to support the USMC application hosting environment and the enterprise operations center. The team also provides engineering and implementation services to deploy and operate the on-prem, hybrid-cloud and cloud datacenter environments. This is an opportunity to shape the way the USMC achieves its goals to provide enterprise application hosting while ensuring daily support and secure operations for a world-wide warfighter community. Your responsibilities will include: * Providing leadership and operational direction to the 24x7x365 TAC Shifts across two geographic areas
* Oversees the triage and processing of all incidents, service requests, outages, and events supporting multiple operations teams and queues
* Ensures achievement of Service Level Agreements, Service Targets.
* Coordinates Incident/Outage response with the Incident Management Coordinator including execution of triage, resolution, after action, problem initiation/resolution, and implementation of lessons learned and improvements
* Creates, develops, distributes repots on team effectiveness and efficiency including critical success factors, Key Performance Indicators, Metroics and measures of performance. * Develops, reviews, assesses, matures, updates, and publishes Processes, SOPs, Work Instructions, Artifacts, Templates and workflos to deilver services across the spectrum of operations. Maintains TAC knowledge base.
* Supporting the Incident Manager and HCS Operations Director in executing their missions for operations of the Enterprise Hosting Management and Enterprise Operations Center environments.
* Scheduling all TAC shifts including deconflicting leaves, vacancies, etc.
* Ensuring all TAC staff are trained on current and new role/position/skills with the support and coordination of the Trainer and Training Developer
* Providing project management scheduling, execution, reporting, and status for TAC-specific projects as directed by the Incident Manager, Operations Director or Program Manager
* Supporting the Incident, Event, Problem and Request Fulfillment Coordinators in all aspects of TAC execution of their responsibilities
* Coordinating and planning with Operations leadership to ensure TAC readiness for implementation of new technologies, processes, or capabilities
* In coordination with the People Manager, provide performance management activities needed to ensure successful career counseling, progression, and performance for the TAC staff.
* Requires routine work nights/weekends to ensure oversight and operational capabilities for 24x7x365 shifts
* Requires periodic travel to geographically separated TAC sites
Qualifications Required: * 10-14 Year experience with Bachelors, Will consider HS+ 14 years of experience.
* 6 years management experience + appropriate college degree.
* Documented success leading Tier 2/3 Service Desk operations or Hosting Environment Support operations.
* Incident/Outage management and processes to support an Enterprise-Level response capabilitiy.
* Experience operating in an ITSM Management tool such as Remedy (preferred) to track and manage all work.
* Experience supporting call-center operations to include customer service, first-call resolution.
* Experience clearly and concisely reporting incidents, outages, and problems to senior leadership in written and verbal forms.
* Leadership and management skills in mentoring, training, developing technicians and peer-leaders.
* System Administration experience including Active Directory, virtualized envrionments, networking, storage/backup, Windows/Linux, Oracle/SQL to include supporting system administrator-troubleshooting and developing/coaching triage capabilities.
* Ability to develop, plan, execute, track, and manage projects to integrate, add, or enhance capabilities across a broad team.
* Excellent asynchronous communications skills and ability to use multiple communications and management tools'
* Experience interviewing and recommending candidates for Service Desk Analyst positions.
* Experience in conflict management/resolution and negotiation to achieve operational succes
* IAT II certification (Security + or other qualifying certification), ITIL Foundations Certification.
* Active US DoD SECRET Clearance (Tier 3 investigation).
Preferred: Cloud Certification (Azure or AWS), ITIL Advanced Certification, Project Management Certification Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. * Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care
-
Service Desk Analyst Tier 2
14 hours ago
Century City, United States iSpace, Inc Full timeTitle: Service Desk Tier 2Location: Los Angeles, CA (Hybrid - 4 days a week in office - except Friday's) Duration: 6-12 Months The Service Desk Tier 2 position encompasses global phone support and desk side support, hardware, and software installations, and is the first line of support for the client's customers. The person will also be required to provide...
-
Cloud Network Engineer with Security Clearance
4 weeks ago
Kansas City, United States TEKsystems co Allegis Group Full timeOverview: We are seeking a Cloud Network Engineer to:• Support US Marine Corps (USMC) enterprise-level hybrid cloud data center engineering, operations and cybersecurity requirements• Enable USMC world-wide customers to execute critical missions What you will do:As a Cloud Network Engineer you will enable capabilities for secure cloud infrastructure...
-
Cloud Network Engineer with Security Clearance
4 weeks ago
Kansas City, United States TEKsystems co Allegis Group Full timeTop Skills' Detailsa Cloud Network Engineer focused on enabling secure cloud infrastructure operations for worldwide customers through engineering, design, planning, implementation, operation, and maintenance of networking infrastructure in hybrid-cloud and fully native cloud environments. Key responsibilities include: - Collaborating with Networking,...
-
Service Desk Analyst
2 days ago
Oklahoma City, United States CACI International Inc Full timeService Desk AnalystJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * Come join our CACI team to be part of an innovative fast-paced highly technical IT team as a Help Desk Agent in support of the EITaaS contract for the United...
-
Kansas City, United States TEKsystems co Allegis Group Full timeOverview: We are seeking a Virtualization Systems Administrator to:• Support US Marine Corps (USMC) enterprise-level hybrid cloud data center engineering, implementation, operations and cybersecurity• Enable USMC world-wide customers to host mission critical applications in multi-cloud environments to support warfighter requirements What you will do:As a...
-
Tier 2 Technician
1 month ago
Panama City, United States King Technologies, Inc. Full timeJob DescriptionJob DescriptionKing Technologies is seeking a Tier 2 Technician to Support the Customer Service Desk of NSWC PCD by maintaining the RDT&E Unclassified Network computer systems and the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) computer systems. Position Summary/Description:The successful...
-
Tier 2 Technician
3 weeks ago
Panama City Beach, United States King Technologies Inc Full timeKing Technologies is seeking a Tier 2 Technician to Support the Customer Service Desk of NSWC PCD by maintaining the RDT&E Unclassified Network computer systems and the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) computer systems. Position Summary/Description: The successful candidate will be proficient in...
-
IT Service Desk Technician
4 weeks ago
Kansas City, United States Marathon TS Full timeJob DescriptionJob DescriptionMarathon TS is seeking Service Desk staff to join our team. Job Description:Conduct operations in support of the Enterprise Service Desk.Execute scripts and answer calls.Troubleshoot, resolve, and/or escalate technical issues.Open and close tickets.Correlate events and incidents for management of Information Technology (IT)...
-
Cloud Security Architecture Security Architect
1 month ago
Texas City, United States Atechstar Full timeJob descriptionKey Responsibilities 1. Cloud Security Implementation Architect/SME would be responsible for the build and integration primarily of AWS GuardDuty Security Hub CloudTrail CloudWatch Azure VNET Load balancer resource group 2. Responsible to perform security assessment having the knowledge and acumen of cloud risk management 3....
-
Kansas City, United States TEKsystems co Allegis Group Full timeResponsibilities• Provide Tier 2/3 support for SharePoint/SharePoint Online.• Responsible for the design, deployment, maintenance, configuration, and sustainment of the datacenter applications and systems.• Serves as a senior specialist for the management/monitoring system supported responsible for system design and engineering; leads investigation and...
-
Lead Data Engineer with Security Clearance
4 weeks ago
Crystal City, United States ALTA IT Services Full timeLEAD DATA ENGINEER – ACTIVE SECRET CLEARANCE – HYBRID ALTA IT Services has a direct hire opening for a Lead Data Engineer with an Active Secret clearance to support a leading DOD program. This is a hybrid position, 2-3 days a week onsite in Crystal City, VA. As a Lead Data Engineer, you will lead a team of data engineers and collaborate closely with data...
-
Systems Administrator_MO with Security Clearance
4 weeks ago
Kansas City, United States Mission Services LLC (MSI) Full timeTitle: Infrastructure Administrator-VMWareLocation: Kansas City, MODuration: Full TimeClearance: Active Secret or Above Certification: Security+ CE Experience with: • Windows servers 2008, DHCP, DNS• VMware/vSphere • ESXi hosting• Deep Understanding of Active Directory, PowerShell scripting. Deep understanding of Patch Management. Experience in...
-
Kansas City, United States Mission Services LLC (MSI) Full timeThe FSB Infrastructure Engineer is responsible for build, automation, support, management, and optimization of Infrastructure Systems for respective Infrastructure Systems (Storage / Virtualization / Operating Systems / Network / Citrix).Maintain up-to-date knowledge of current and emerging technologies and technical strategy, and advise the business where...
-
Cloud Security Engineer
3 weeks ago
Any city, United States Gainwell Technologies LLC Full timeSummaryAs a Cloud Security Engineer at Gainwell, you will be a part of an innovative healthcare technology company with a mission to serve the healthcare needs of our communities. Gainwell is seeking a Cloud Security Engineer who can provide technical leadership and be accountable for all security-related compliance and delivery for the customers...
-
Lead Cloud Security Engineer
1 day ago
Jersey City, United States Hirentel Full timeJob DescriptionJob DescriptionJOB DESCRIPTION:Hirentel is partnering with DTCC to find their next best candidate.The Lead IT Security Engineer is a Cloud Security (AWS & Azure) SME and is responsible for analyzing complex security issues to improve the overall posture of the company while evaluating new functionalities & ensure preparation for Production...
-
Linux Engineer with Security Clearance
4 weeks ago
Kansas City, United States Mission Services LLC (MSI) Full timeThe ISB Infrastructure Engineer (Linux) is responsible for building, automating, supporting, managing, and optimizing Infrastructure Systems for respective Linux Systems. The ideal candidate will possess a deep understanding of Linux internals and be able to troubleshoot and resolve complex issues. They should also be skilled in deploying and managing...
-
Crystal City, United States P-11 Security Full timeThe Program Security Representative’s primary function is to provide multi-discipline security support for one or more of the customer’s Special Access Programs (SAPs). The position will provide “day-to-day” multi-discipline analysis for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Performance...
-
Senior Customer Experience Manager
1 day ago
Kansas City, United States World Services LLC Full timeJob DescriptionJob DescriptionJOB DESCRIPTION:We are looking to hire a full-time Senior Customer Experience Manager (CXM) for a Government client. The CXM will provide excellent customer service to our Government client and ensure that customer service escalations are handled quickly and through completion. The CXM is expected to understand the customer’s...
-
Senior Manager of IT Operations
1 month ago
Kansas City, United States Stowers Institute for Medical Research Full timeThe Stowers Institute for Medical Research is currently seeking a highly skilled and experienced Senior Manager of IT Operations to lead our IT operations team. The ideal candidate will ensure that our IT infrastructure is reliable, secure, efficient, and aligned with our business objectives.The Senior Manager of IT Operations will oversee the day-to-day...
-
Senior Manager of IT Operations
1 month ago
Kansas City, United States Stowers Institute for Medical Research Full timeThe Stowers Institute for Medical Research is currently seeking a highly skilled and experienced Senior Manager of IT Operations to lead our IT operations team. The ideal candidate will ensure that our IT infrastructure is reliable, secure, efficient, and aligned with our business objectives.The Senior Manager of IT Operations will oversee the day-to-day...