Helpdesk Technician

Job Summary:

This role is to work on site 3 days a week with one of our clients, and other days either remotely or on other client locations. In addition, you will work in tandem with other eSOZO Technicians for completion of tickets and projects. This will include working directly with client staff and IT Directors.

Installs and removes software from computer systems and networks, diagnoses and repairs technical issues, and plans, designs, implements and manages user networks. Is able to troubleshoot and complete Tier 1 and Tier2 level tickets and projects.

Job Accountabilities*:

• Provides services through telephone, email and face-to-face contact.
• Strong skillset in MAC along with Windows
• Assembles hardware and installs or deletes software to ensure all hardware and software are working properly.
• Troubleshoots computer equipment to confirm it is running correctly.
• Recovers any lost or accidentally deleted data.
• Customer Service skills both on the phone and in person.
• Act as the bridge between Tier 1 work and Tier 3/Engineers.
• On-Site and remote client support.

*The company reserves the right to add or change duties at any time

Job Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology or a related field. Or comparable Trade School. Preferred, Not Required.
• Experience: 2+ years of relevant work experience
• Other requirements: Knowledgeable with various software programs.
• Proficient in: Firewall Configurations and Installations, WAP Configuration and Assessment.
• Server Proficiency including but not limited to: Active Directory and Exchange.
• Strong MAC experience a must

Skills:

• Identify and resolve problems quickly and efficiently
• Exhibits high attention to detail
• Excellent customer service skills required
• Gathers and analyzes data skillfully
• Writes clearly and informatively
• Adapts well to change