ServiceNow Architect

2 weeks ago

Alpharetta, United States Scalene Works Full time

ServiceNow Architect

You Are:

The ServiceNow Architect plays a critical role in the design, implementation, and optimization of ServiceNow solutions within the organization. This position requires a deep understanding of the ServiceNow platform, IT service management processes, and business requirements to architect solutions that drive efficiency, automation, and innovation.

The Opportunity:

  • Design end-to-end solutions on the ServiceNow platform to meet business requirements and objectives.
  • Develop technical specifications, architecture diagrams, and solution designs for ServiceNow implementations.
  • Define and enforce architectural standards, best practices, and governance policies within the ServiceNow environment.
  • Configure and customize the ServiceNow platform to meet specific business needs and workflows.
  • Develop ServiceNow components such as workflows, forms, UI policies, business rules, and integrations.
  • Implement and maintain ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
  • Integrate ServiceNow with other enterprise systems and applications using APIs, web services, and middleware.
  • Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency.
  • Leverage ServiceNow Orchestration and Automation capabilities to automate repetitive tasks and activities.
  • Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle.
  • Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
  • Mentor junior team members and share best practices for ServiceNow development and architecture.
  • Identify opportunities to optimize performance, scalability, and reliability of ServiceNow solutions.
  • Conduct performance tuning, load testing, and capacity planning to ensure optimal performance under varying workloads.
  • Implement best practices for ServiceNow instance management, including instance cloning, patching, and upgrades.
  • Document technical designs, configurations, and implementation details for ServiceNow solutions.
  • Create and maintain technical documentation, including architecture diagrams, deployment guides, and standard operating procedures.
  • Facilitate knowledge sharing sessions and training workshops to empower end-users and technical staff with ServiceNow expertise.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

  • Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
  • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred.
  • Proven experience in architecting and implementing ServiceNow solutions in enterprise environments.
  • In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub.
  • Strong understanding of IT service management processes, ITIL framework, and industry best practices.
  • Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • ServiceNow Certified Application Developer (CAD) certification.
  • Experience with ServiceNow Performance Analytics and Reporting capabilities.
  • Knowledge of ServiceNow Service Graph and CMDB data modeling.
  • Familiarity with Agile development methodologies and DevOps practices.
  • Experience with ServiceNow platform upgrades, patching, and migration strategies.

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